Technician I, Technology

Yavapai College Job Description

Title / Job Family:

Technician I, Technology

FLSA Status:

Non-Exempt

Role Focus:

Performs intermediate or advanced nonexempt work requiring application of a specific set of skills usually associated with the trades or computer hardware.

Typical Scope:

Works within a specific department but applies skills throughout the college.

Typical Education:

High school diploma or GED required; two years of technical training or college required.

Typical Experience:

Minimum of two years of experience in the trade or technical function; four or more years required at the highest complexity level.

Computer Skills:

To perform this job successfully, an individual should have knowledge of a wide variety of desktop and operating system software, Internet software; Word Processing software and Spreadsheet software.

Typical Level of Interaction:

Requires tact and courtesy when interacting with others; requires some influencing and work prioritization to accomplish responsibilities across multiple departments.

Supervisory Impact:

No lead or supervisory responsibilities; explains procedures and provides departmental information for use by others.

Representative Duties:

The following are examples of typical duties that may be assigned to positions in this job family. It does not imply that all positions within the job family perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Other duties may be assigned.

Under supervision of a Help Desk Manager, or guidance of an ITS Technician II:

Logs work orders for user problems with computer systems, including hardware and software, e-mail, network and peripheral equipment problems.

Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies next level ITS Technician or supervisor when appropriate.

May Install, configure and upgrade operating systems and software. May Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.

Assists in instructing College staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:
Contributes by Following Directions

• Ability to adapt in a changing environment - Accepts the need for change. Does not act as a barrier to change. Adapts to change after explanation.
• Ability to Learn and Further Develop Professionally - Learns on a need to know basis. Accepts feedback and suggestions from others Understands own work responsibilities.
• Analytical Skills - Forms generalizations about situations or people based on observations over time. Takes a logical approach to analyzing problems. Asks questions before trying to solve a problem.
• Communications Skills - Gives and receives information in an effective and professional manner. Shares information openly and candidly. Listens to others and demonstrates understanding of what has been said.
• Financial Management Skills - Seeks to understand financial impact of own job. Willing to take actions deemed necessary to control costs. Recognizes and respects the cost of equipment, tools, materials, etc.
• Integrity and Credibility - Takes pride in being trustworthy. Performs in an ethical manner in all transactions. Is honest and fair.
• Leadership Skills - Fully understands personal impact on others. Confident in areas of specialty. Completes work with integrity and ethics.
• Organizational Skills - Organizes own work to ensure completion within time frame assigned. Seeks clarification on conflicts with own time and/or changes in priorities. Works well within existing policies.
• Presentation Skills - Provides appropriate information as needed. Assists in creating presentation materials. Can present using materials already prepared.
• Problem Solving Skills - Gathers relevant information systematically. Solves routine problems in accordance with established procedure. Identifies routine problems and seeks help to resolve them.
• Project Management Skills - Plans daily work to ensure tasks are completed efficiently. Adheres to deadlines given by others. Applies maximum personal effort to achieve results.
• Time Management Skills - Organizes tasks according to assigned priorities. Establishes and achieves deadlines for day to day work. Paces work to achieve both short term and long term objectives.
• Written Communication Skills - Written communication may cover all points but not clearly stated. Written communications must be reviewed by others. Uses primarily technical language or jargon.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations:

Certification/Licensure for specific trade(s) or craft may be required.

Other Skills and Abilities:

N/A

Other Qualifications:

N/A

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places. The noise level in the work environment is usually quiet.

rev: 10-2006