Technician II, Technology

Yavapai College Job Description

Title / Job Family:

Technician II, Technology

FLSA Status:

Non-Exempt

Role Focus:

Performs intermediate or advanced nonexempt work requiring application of a specific set of skills usually associated with the trades or computer hardware.

Typical Scope:

Works within a specific department but applies skills throughout the college.

Typical Education:

High school diploma or GED required; two years of technical training or college required.

Typical Experience:

Minimum of two years of experience in the trade or technical function; four or more years required at the highest complexity level.

Computer Skills:

To perform this job successfully, an individual should have knowledge of a wide variety of desktop and operating system software, Internet software; Word Processing software and Spreadsheet software.

Typical Level of Interaction:

Requires tact and courtesy when interacting with others; requires some influencing and work prioritization to accomplish responsibilities across multiple departments.

Supervisory Impact:

May have lead responsibilities; explains procedures and provides departmental information for use by others.

Representative Duties:

The following are examples of typical duties that may be assigned to positions in this job family. It does not imply that all positions within the job family perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Other duties may be assigned.

Under supervision of a Help Desk Manager, installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and College-wide electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to College staff; and performs related work as required.

Installs, configures and upgrades operating systems and software.

Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required. Notifies supervisor of required major repairs.

Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assists in instructing faculty and staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems.

Provide technical guidance to Technician I level personnel.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:
Contributes Independently

• Ability to adapt in a changing environment - Adapts own work patterns as appropriate. Supports change even if it means more work or individual sacrifice. Tolerant of changing and/or conflicting information.
• Ability to Learn and Further Develop Professionally - Actively participates in own career management process. Searches for career enhancement opportunities. Establishes goals for personal growth.
• Project Management Skills - Participates in planning and scheduling of project work. Seeks out and utilizes different approaches to project. Takes responsibility for project outcomes. Organizes tasks according to priorities.
• Time Management Skills - Devotes appropriate time to designing new ways of doing work as well as implementing them. Completes assignments on time without reminders. Properly plans for and handles expected workloads.
• Organizational Skills - Sets and maintains high level of performance. Thoroughly understands how own work affects others. Consistently devotes energy to making things better.
• Financial Management Skills - Demonstrates basic understanding of financial management processes such as budgeting, cost control, profitability. Demonstrates understanding of how own performance affects financial results of workgroup. Uses financial measurements in objective setting and planning.
• Integrity and Credibility - Communicates intentions, ideas and feelings openly and directly. Takes actions which are consistent with values and beliefs. Insists on and meets the highest quality standards for self and others.
• Communications Skills - Actively listens and probes for more information. Adapts communication style to audience. Assumes personal responsibility for consistently practicing good communication skills.
• Presentation Skills - Able to make brief and informal group presentations. Skilled in one-on-one presentations. Presents a professional and positive image.
• Written Communication Skills - Can produce communications that are understood by most people. Avoids too much technical jargon. Can produce memos, letters, etc. with minimum of mistakes.
• Leadership Skills - Understands expectations for learning additional competencies. Increases the productive capacity of the group by initiating new ideas, processes. Able to assess and use skills of other people.
• Analytical Skills - Understands where and how to gain access to needed information. Can test validity of perceptions and assumptions on own. Pushes beyond the superficial to identify root causes of problems and situations.
• Problem Solving Skills - Strong problem resolution skills. Generates varied solutions to problems. Can work within system to get things done quickly. Challenges status quo in a constructive way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations:

Certification/Licensure for specific trade(s) or craft may be required.

Other Skills and Abilities:

N/A

Other Qualifications:

N/A

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee is frequently required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places. The noise level in the work environment is usually quiet.

rev: 10-2006