 |
|
Frequently Asked Questions
Library Card Information
- What are the requirements to get a library card?
- I don’t have a library card, but would like to get one. What do I need to bring with me to get a library card?
- What if I already have a library card from another library in the YLN network?
- What are acceptable forms of ID & proof of residency?
General circulation information
- How long can items be checked out?
- Is there a grace period for returning late items?
- What are the fines for library items?
- Can I pay a fine I owe to another library?
- Where can I return my library items?
- Where are Yavapai College book drops located?
- Where are Reserve items located?
Holds
- What does it mean to place a hold on an item?
- How do I place a hold?
- How long does it take for my hold to arrive?
- How do I know when my hold is ready to be picked up?
- How long will you keep my item on hold?
- Can I have the item sent to another library and pick it up there?
- Why can’t I place a hold on a specific item?
- I have a question not addressed here, and need to speak with a librarian.
Renewing items
Library Equipment
- How many computers are available for visitors?
- What do visitors (non-students) need to log on to a computer?
- How many computers are available for students?
- What do students need to log on to a computer?
- What if I have forgotten my username and/or password?
- What software is available on the computers?
- What printers are available?
- Can I print from my laptop?
- Is there a charge for printing?
- Is there wireless internet (WiFi)?
- What equipment is available?
- What meeting rooms are available?
- How can I access the Article Databases from off-campus?
Library Card Information
What are the requirements to get a library card?
You must be at least 16 years old AND you must be a resident of Yavapai County OR a staff, faculty, or currently-enrolled student of Yavapai College, Embry-Riddle Aeronautical University (Prescott Campus), or Prescott College.
- If you are less than 16 years old, your parent or legal guardian must be present to co-sign for you.
I don’t have a library card, but would like to get one. What do I need to bring with me to get a library card?
Bring one of the acceptable forms of ID AND proof of residency (see list below) to the Circulation desk.
What are acceptable forms of ID & proof of residency?
Your Arizona driver’s license, showing Yavapai county address OR a government-issued photo ID (driver’s license, military ID, passport) AND a piece of mail showing proof of residency (a bill, bank statement, or personal letter that has your current mailing address in Yavapai County) OR Yavapai College, Embry-Riddle Aeronautical University (Prescott Campus), or Prescott College students, faculty, and staff with a College ID card. Students of these colleges must ALSO bring proof of current enrollment (class schedule, OR sticker on college ID showing current enrollment).
What if I already have a library card from another library in the YLN network?
Bring your YLN library card AND one of the acceptable form of ID AND proof of residency (see list above) to the Circulation desk and we will activate it for you.
General circulation information
How long can items be checked out?
3 weeks:
- Books
- Audio tapes
- Audio CDs
- CD-ROMs
- Government documents
1 week, 15 items max.:
- DVDs
- VHS tape
1 week:
- Juvenile literature
Loan periods may vary:
- Holds from other YLN libraries
- InterLibrary loans
- Reserve items
Items that cannot leave the library:
- 3-hour reserve items
- Faculty use only VHS/DVDs
- Reference collection
- Law collection
- Genealogy CDs
- Magazines and Newspapers
- Electronic equipment (headphones, remote controls, etc.)
Is there a grace period for returning late items?
There is no grace period for late items.
What are the fines for library items?
Books and other library materials
- 25¢ per day, per item (max. $10 per item)
Reserve and juvenile literature materials
- $1.00 per day, per item
Lost item
- Price of item, plus $10.00 processing fee
Can I pay a fine I owe to another library?
No, you must pay the fine to the library you checked out the item from.
Where can I return my library items?
You may return your library items to any library in the YLN network.
Where are Yavapai College book drops located?
Prescott campus: Book drops are located in the lobby of building 19 (Library/Computer Commons); at the Circulation desk; and outside by the curb in front of the library.
Verde campus: Book drops are located in the lobby of building M (Library); at the Circulation desk; and outside next to the greenhouse, accessible from the parking lot of building L.
Where are Reserve items located?
Prescott campus: Hard-copy Reserve items are kept behind the Circulation Desk. When asking for Reserve items, mention the class name and number, and the title of the item you want.
Verde campus: Hard-copy Reserve items are on shelves on right side of the Circulation Desk.
Electronic reserves for both campuses are accessed through the library's homepage.
Holds
What does it mean to place a hold on an item?
When you browse the Library Catalog, you search every library in the YLN (Yavapai Library Network). When you place a hold, the library that owns the item will send it to your library. You will then be notified that your hold is ready to be picked up.
How do I place a hold?
You may place a hold on an item through the online Library Catalog. You can also place a hold by calling the Prescott Circulation desk at 928-776-2260 or the Verde Circulation desk at 928-717-6541.
How long does it take for my hold to arrive?
Most holds that have a “checked in” status will arrive in 3-7 business days. However, it can take 7-10 days for some holds to be filled.
How do I know when my hold is ready to be picked up?
You will be notified by e-mail if you have an e-mail address in your record. If there is no e-mail address, a notice will be sent to you by postal mail.
How long will you keep my item on hold?
Items that have not been picked up after 7 days are returned to their respective library.
Can I have the item sent to another library and pick it up there?
When placing a hold, you have the option of choosing which library you want to pick up the item at.
Why can’t I place a hold on a specific item?
Some items have restrictions that prevent them having a hold placed on them. For example, Reference books and faculty use only items are not allowed to leave their respective libraries. Owing fines to the library will also prevent you from placing a hold on items.
I have a question not addressed here, and need to speak with a librarian.
Call the Circulation desk at 928-776-2260 (Prescott) or 928-717-6541 (Verde).
Renewing items
How can I renew my items?
- Over the phone: 928-776-2260 (Prescott) or 928-634-6541 (Verde)
- On the web: Click on the "Your Library Account" link on the Library’s home page.
- In person: Bring your library card to the Circulation Desk.
How many times can I renew an item?
Items can be renewed up to three times as long as there are no active holds.
Library Equipment
How many computers are available for visitors?
There are 5 computers available on the Prescott campus for non-student use. At the Verde campus, there are 3 computers available for non-student use. Each user is limited to 90 minutes each day. They are first-come, first-served.
What do visitors (non-students) need to log on to a computer?
Prescott campus: You must have a library card that has been activated at the Prescott campus library.
Verde campus: You must have a library card that has been activated at the Verde campus library.
How many computers are available for students?
Prescott campus: 25 computers are available for student use.
Verde campus: 20 computers are available for student use.
What do students need to log on to a computer?
All students are given a username and password from Registration. It is printed on your class schedule.
What if I have forgotten my username and/or password?
You may ask the Reference or Circulation desk to look it up your username for you. To reset your password, you may contact ITS HelpDesk directly at 928-776-2168.
What software is available on the computers?
All computers have the following software installed:
- Windows XP Professional
- Microsoft Office 2007 (includes Word, Excel, Publisher, Access)
- Adobe Reader, Photoshop Elements 2.0
What printers are available?
Black & white laser printers are available at both campus libraries. The Prescott campus also has a color laser printer available for printing.
Can I print from my laptop?
Yes. Wireless printing is available for both students and guests at the Prescott campus. Click here for more information.
Is there a charge for printing?
There is no charge to students for printing.
Visitors are charged 10¢ for black & white copies, and 50¢ for color copies.
Is there wireless internet (WiFi) available?
Wireless internet (IEEE 802.11 b/g) is available throughout the building. Students can log on using their YC username and password. Non-students must visit the Reference Desk to obtain login information.
What equipment is available?
Prescott campus:
- 6 viewing stations (monitor, DVD/VHS player, tape deck)
- Microfilm viewer & printer
- Microfiche viewer & printer
- 2 copy machines
- Available upon request:
Headphone
Floppy disk drive
Zip drive
Graphing calculator
Verde campus:
- 4 viewing stations
- 1 Microfiche/film reader
- 1 copy machine
What meeting rooms are available?
The Prescott campus has four media rooms and four study rooms available on a first-come, first-served basis. Rooms are checked out from the Circulation desk for a 2-hour period. You must have a library card that has been activated at the Prescott campus library.
The Verde campus has 2 media rooms and 2 study rooms available on a first-come, first-served basis.
The media rooms are equipped with a computer, a DVD/VHS player, a tape deck, and a whiteboard. The study rooms are equipped with white boards. Markers and erasers are available upon request from the Circulation desk.
How can I access the Article Databases from off-campus?
Article Databases are accessed through a link on the Library’s home page, or through the Subject Links page.You must have an active YC username and password to access the Article Databases from off-campus. When you click on a link to access one of the databases, you will be prompted for your Yavapai College username and password. If your login information is not being accepted, call the ITS Help Desk and 928-776-2168.
