Information Technology Services

Technology help for learning, teaching and working at YC

Get technical support, check College systems, manage your account and find technology resources for students and employees.

Open the Service Desk in a new tab Call 928-776-2168 Check system status in a new tab

General support

Submit a technology request

Use the Service Desk for assistance with College hardware, software, accounts and technology services.

Go to the Service Desk in a new tab

Urgent assistance

Classroom or time-sensitive issue

Call when a technology problem is actively preventing teaching, learning or College work.

928-776-2168

Service availability

Check for a known outage

Review the real-time status of major College systems before submitting a support request.

View system status in a new tab

Find the right resource

How can ITS help?

Start with the pathway that best matches who you are or what you need to accomplish.

Students

Technology for learning

Find help with passwords, Canvas, Zoom, remote software, Grammarly and the myYC portal.

View student resources

Employees

Workplace technology

Access employee software, phones, remote-work instructions, equipment requests and technical documentation.

View employee resources

Accounts

Login and Duo assistance

Review the YC sign-in format, Microsoft authentication, Duo prompts and application reauthentication.

Get login help

Security

Report a security concern

Report suspected phishing, compromised accounts or active cybersecurity incidents.

Security contacts

Resource library

Technology resources by audience

Use these curated links for common student and employee technology needs.

Cybersecurity

Report a security concern

Contact Information Security immediately when you suspect phishing, unauthorized account access, exposed data or another active cybersecurity incident.

Active security incident

Call 928-717-7722 or email infosec@yc.edu.

Visit the cybersecurity website

Information Security services

  • Security-awareness training
  • Phishing awareness and simulation
  • Security reviews for new assets and services
  • Cybersecurity incident response
  • Vulnerability analysis and remediation
  • Risk management and system auditing
  • Compliance guidance and support
  • Security policies and procedures

Department information

Plans, policies and ITS organization

Institutional information is available below for employees, partners and users who need additional detail about ITS.

Patrick Burns, Chief Information Officer

ITS mission

Information Technology Services increases the effectiveness of Yavapai College in teaching, economic development and cultural enrichment through the efficient, secure and cost-conscious management of technology resources.

Location: Prescott Campus, Building 6, Room 102

Chief Information Officer: Patrick Burns

View the ITS organization chart login required; opens in a new tab

Technology Support Services

  • Provides direct Help Desk support.
  • Designs, implements and maintains classroom and presentation technology.
  • Deploys and maintains workstations, laptops, computer labs and classroom computers.

Application Development

  • Supports Ellucian Banner, the myYC Experience portal, web services, single sign-on and custom applications.

Systems and Networking Services

  • Designs and maintains wired and wireless networks, storage, virtual desktops and phone systems.

Information Security

  • Protects College information and technology assets.
  • Leads information-technology compliance and security programs.

Still need assistance?

Submit a Service Desk request for routine support. Call ITS directly when an issue is actively interrupting a class or preventing time-sensitive College work.

Open the Service Desk in a new tab

928-776-2168