Tools:

Telephony Services

Telephony services at Yavapai College include equipment support, technology and the WAN and LAN infrastructure for the phone service in the district.

campus emergency telephone

Emergency Phones

  • For non-emergencies, locate a yellow call box and push the BLACK BUTTON to contact Campus Police (or dial 311 from any campus phone).
  • In the event of an emergency, push the large RED BUTTON on the yellow call box to connect immediately with your local Police Department dispatcher (or dial 911 from any campus phone).

Call Pilot - Voice

Instructions for Call Pilot Voice System

Quick Info for Cisco Unity Connection Voicemail

Cisco Unified IP Phones

Cisco 8941 and 8945

Models 8941 and 8945 Quick Start Guide

Long Distance Calls

All long distance calls from college telephones require the use of a Personal Identification Number (PIN). The college contracts with AT&T to provide calling cards for Long Distance calls made from off campus.

As noted in the Yavapai College Acceptable Use Statement, PIN's and Calling Cards are to be used for College business calls only.

Instructions on Long Distance Calling

Long-distance PIN

"Personal Identification Numbers assigned to employees for long distance phone calling must be used for College business calls only. Long distance records are monitored monthly. Employees making personal long distance phone calls utilizing their PIN code will be held financially responsible for such calls."

To obtain a long distance PIN, the employee's Supervisor/Budget Manager must send an e-mail/memo to Telephony Support requesting a PIN number. The request should include the employee's first and last name and telephone extension. A PIN number normally can be issued the same day it is requested.

Requesting An AT&T Calling Card:

To obtain an AT&T calling card, the employee's Supervisor/Budget Manager must send an e-mail/memo to Telephony Support requesting an AT&T calling card. The request should include the employee's first and last name and telephone extension. It may take up to 2 weeks from time of ordering to receive an AT&T calling card.

Using A Calling Card:

These procedures are printed on the back of the AT&T Calling Card:

  • Dial 1-800-225-5288
  • Dial area code and phone number. (for international calls from U.S. dial 01 + international phone number)
  • Enter 14 digit card number. (Note: the last four digits are used as a PIN and do not appear on the face of the card for security purposes.)
Making Long Distance Calls from a College Phone:
  • Dial 9 + area code + phone number
  • You will be prompted to enter you PIN.
  • Enter PIN

Single Line Telephone Features

Note: If your caller ID is incorrect (i.e. someone else's name appears on the display of the person you are calling), contact the Help Desk at (928) 776-2168 to correct it.

Instructions on Single Line Telephone

Call Forwarding

Activate forward, first time to a new number:

  1. Lift handset and dial "#"
  2. Wait for dial tone
  3. Dial the 4-digit phone number where the calls are to be forwarded
  4. hang up

To forward calls to Voice Mail use the number 2099 in step #2; Deactivate: Lift handset…dial #, 1…wait for dial tone…hang up.

Call Transfer

  1. Press the Link (LNK) button
  2. Dial the 4-digit number you want to transfer the call to (2nd party)
  3. Wait for the 2nd party to answer, announce the call
  4. Press Link (LNK) button again

Conference / Hold Activate Conference

  1. Press the LINK button. (places the first party on hold)
  2. Dial the second NUMBER. (announce conference)
  3. Press the LINK button again to bring first party on line.

To add additional parties repeat procedure, up to three parties including yourself. Hang up to deactivate conference. Activate Hold: 1. Press the LINK button. 2. Dial…#, 4…hang up. (Party is on hold.) Lift handset to deactivate hold.

Multi-Line Telephone Features

Note: If your caller ID is incorrect (i.e. someone elses name appears on the display of the person you are calling), contact David Churchill    to correct it.

Instructions on Multi-Line Telephone

Call Forwarding:

  • Activate, first use to a new number
  • Without lifting handset...
  1. Press the FORWARD button. (You will see a flashing diamond.)
  2. Dial the NUMBER where the calls are to be forwarded.
  3. Press the FORWARD button again. (Diamond is steady.)

To forward calls to Voice Mail use the number 2099 in step 2.

Activate, subsequent uses to the same number:

  • Without lifting handset...
  • Press the FORWARD button twice. (Diamond is steady.)

Deactivate

  • Without lifting handset...
  • Press the FORWARD button once. (Diamond is gone.)

Conference / Hold

Activate Conference:

  1. Press the CONFERENCE button. (Places the first party on hold.)
  2. Dial the second NUMBER. (Announce conference.)
  3. Press the CONFERENCE button again to bring first party on line.

To add additional parties repeat procedure, up to six parties including yourself.

Activate Hold

  • Press the HOLD button. (Party is on hold.)
  • Press the HOLD button again to bring party back on line.

Last Number Redial 9 - Line Telephones

  • Lift handset...press the PHONE LINE button once.
  • Or, without lifting handset...press PHONE LINE button twice.*

*You must use the handset for the called party to hear you.

Last Number Redial 12 - Line Telephones

  • Lift handset...press PHONE LINE button once.
  • Or, without lifting handset...press PHONE LINE button twice.
  • Or, press LAST NUMBER REDIAL button.

Need Help?

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Contact Us

  • Help Desk - Technology Support
  • Prescott Campus, Building 6
  • 7 days a week, 24 hours a day
  • Tel: (928) 776-2168
  • helpdesk@yc.edu
  • Verde Valley Area Help Desk
  • Verde Valley Campus, Building C-105
  • 7 days a week, 24 hours a day
  • Tel: (928) 649-5558
  • Web Services
  • Prescott Campus, Building 6
  • Monday-Friday, 8am - 5pm
  • Tel: (928) 717-7711
  • Fax: (928) 776-2054
  • webservices@yc.edu

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