Yavapai College > TELS > Support for Faculty > Blackboard Support > Blackboard 9.1 Known Issues

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Blackboard 9.1 Known Issues and Changes

1. Error Message "Specified object was not found"

This error message appears randomly throughout courses with no consistency. In most cases, if you click to another part of the course and go back, the error message will disappear. This message will appear intermittently throughout a course. A large red band across the content area of the page announces the error.

Solution: As a workaround, please have users click to any other part of the course and back to the announcements page and the red Error message will disappear.

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2. Exporting tests from Internet Explorer does not work

Tests exported using Internet Explorer 7 or 8 do not import into the Test area using IE or Firefox. However, if you export the test using Firefox, it will import into a test area with either IE or Firefox.

Solution: use Firefox 3.x to export tests.

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3. Font formatting behaving erratically

The formatting in some courses does not adhere to any font, size or formatting; inconsistent results.

Solution: no workaround is avaialble at this time.

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4. A Session Error or Error dialog box will appear randomly throughout a course.

Solution: Click OK, sometimes numerous times and the dialog box will disappear.

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5. Attached files appear horizontally rather than vertically

If you have more than one attached file in a content item, the files are attached horizontally rather than vertically in Internet Explorer.

Solution: use Firefox 3.x.

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6. Attachments not opening with Internet Explorer

There is a known issue between Blackboard 9.1, Internet Explorer 8 and Microsoft Office files (.doc, .docx, etc.) that results in users not being able to click to open attachments in Blackboard. This impacts file attachments to content areas, files attached to the Grade Center, files attached to the discussion board, etc for both students and instructors.

When clicking on an attached file in Blackboard 9, you will see an Information Bar appear at the top of the page.

Solution 1: To access the attached file, the user will need to click on “Allow” and then “Download File…” or simply “Download File”, depending on the browser settings, on the Information Bar. This will result in the file download window appearing, at which point the user can proceed to Open or Save the file.

Solution 2: If you have administrator rights to your computer you can adjust the browser settings on the computer from which Blackboard is being accessed, the problem can be resolved through changing the following browser settings. Follow these steps:

1. Open Internet Explorer
2. Click on ‘Tools’
3. Click on ‘Internet Options’
4. Click on the ‘Security tab’
5. Click on ‘Custom Level…Scroll down and locate ‘Downloads’ and select Enable for ‘Automatic prompting for file downloads’
6. Click ‘Ok’
7. Select ‘Yes’ on the Warning window that appears
8. Click ‘Apply’ and then ‘Ok’

Solution 3: Use Firefox 3.x

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7. Invalid HTML Error

Everything still works and views fine when Edit Mode is off. You can use the markup validation tool to fix the issue:

1. edit the item
2. click the markup validation tool icon
3. click Submit on the next screen

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8. Attached files in the Discussion Board may not be able to be opened.

Solution: no workaround is avaialble at this time.

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9. Attached files prompt login in IE8

If you are using Internet Explorer 8 and trying to open a document via an attached file, it may prompt for user ID and password. You can click Cancel multiple times or right click on the file name and save it to your computer.

Solution: use Firefox 3.x.

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10. Users get a blank screen when they click on an YouTube URL in Blackboard

Solution: Set the YouTube URL to open in a new window or Embed the YouTube video

1. Find the Video on YouTube
2. Click the Embed button below the video
3. Click the Use old embed code check box
4. Copy the embed code
5. Enter this code in the VTBE in HTML mode

or Use the YouTube Mashup feature

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CHANGES TO BE AWARE OF in Blackboard 9.1

When placing files into Blackboard as a Discussion Board attachment, Email attachment, Course Materials link, Assignment attachment or as an attachment in the Digital Dropbox, it is important to name the files properly before attaching them. Below are a few file-naming conventions that should be followed. File names should not be longer than 32 characters including the file extension (.doc).

Updated 1/20/2011

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