Workplace Skills

Practical, hands-on workshops to address critical workplace skills.

The skills that your employees in the field or office, supervisors, project managers, and so many others learn from these programs help you to save money, time and many unnecessary hassles.

 

 Skills to meet and exceed the needs of customers

Exceptional Customer Service in the Workplace

Skills to meet and exceed the needs of customers. Major components of good service, internal versus external customers, and the elements of customer expectations and customer retention.

Upon successful completion of this course, the learner will be able to:

  • Identify the components of good customer service
  • Identify internal and external customers
  • Resolve customer complaints using positive techniques
  • Summarize the key elements of customer expectations and customer retention
 Overcome the communication barriers

Communication in the Workplace

Communication in the Workplace. Strategies for effective communication in the workplace. Techniques to overcome communication barriers and to improve verbal, non-verbal, and telephone communication.

Upon successful completion of this course, the learner will be able to:

  • Identify methods of communication.
  • Define factors that contribute to communication barriers in the workplace
  • Identify and apply effective verbal and non-verbal communication techniques
  • Use effective verbal and telephone communication techniques
 Tips and techniques for team building

Team Building in the Workplace

Team Building in the Workplace. Characteristics of an effective team and how teams work together. Team player styles. Tips and techniques for team building in the workplace.

Upon successful completion of this course, the learner will be able to:

  • Identify characteristics of an effective team
  • Identify traits, behaviors, and situational factors associated with team member roles
  • Discuss and develop solutions to common team problems
  • Develop a team-player action plan
 Strategies and resources for effective use of time

Time Management in the Workplace

Strategies and resources for effective use of time in the workplace setting, including prioritization, delegation, and goal setting.

Upon successful completion of this course, the learner will be able to:

  • Use time management principles
  • Identify time management obstacles and potential solutions
  • Prioritize, delegate and set measurable goals to manage time in the workplace
 Techniques to alleviate stress

Stress Management in the Workplace

Key elements of stress management in the workplace. Causes of stress and the benefits of stress management.

Upon successful completion of this course, the learner will be able to:

  • Identify and discuss elements of stress in the workplace
  • Define internal stress versus external stress
  • Identify the benefits of stress management in the workplace
  • Use techniques to alleviate stress
 Conflict management in the workplace

Conflict Management in the Workplace. Meaning of conflict, causes of conflict, and strategies to resolve conflict in the workplace. Techniques to deal with difficult situations in the workplace.

Upon successful completion of this course, the learner will be able to:

  • Discuss conflict and the impact of conflict in the workplace
  • Identify modes for handling conflict
  • Apply methods of conflict resolution to workplace situations
  • Effectively handle difficult situations in the workplace
 Attitude in the workplace

Attitude in the Workplace. Definition of attitude, concept of how attitudes are communicated, and common attitude problems found in the workplace. Primary causes of a poor attitude and how to turn a negative attitude into a positive attitude.

Upon successful completion of this course, the learner will be able to:

  • Define attitude
  • Identify different types of attitude problems in the workplace
  • List behaviors that communicate attitude problems
  • Identify factors that contribute to a poor attitude
  • Adjust attitude behaviors through identifying contributing factors and applying positive strategies
 Managing change in the workplace

Organizational change, resistance to change, stages of change, and skills needed for managing organizational change

Upon successful completion of this course, the learner will be able to:

  • Identify and explain organizational change
  • Discuss reasons for resistance to change
  • Use techniques to deal with resistance to change and support organizational needs
  • List each stage of change
 Decision-making and problem-solving in the workplace

Learn about the process of decision-making in the workplace. Attributes of a successful problem solver, barriers to creativity in the workplace and left-brain versus right-brain thought process.

Upon successful completion of this course, the learner will be able to:

  • Describe the process of decision-making and problem-solving in the workplace
  • Identify attributes of a successful problem-solver
  • Identify barriers to creativity in the workplace
  • Distinguish between left-brain and right-brain thinking
 Ethics and values in the workplace

Ethics and Values in the Workplace. The importance of ethics and values in the workplace. Effective tools and strategies to promote ethical behavior in the workplace.

Upon successful completion of this course, the learner will be able to:

  • Discuss values and how they influence actions in the workplace
  • Develop a personal philosophy of ethics and values
  • Use ethical power to make decisions
  • Identify and explain reasons people exhibit unethical behavior in the workplace
 

If you answered "yes" to any of theses questions, CTS can help!