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FAQs

  Do I have to come to the Prescott campus to arrange Veterans Education Benefits?

No. The entire process can be completed online or in person at the Prescott or Verde campuses. However, students receiving Veterans Education Benefits are required to meet with an Academic Advisor to create an academic plan. Some students may also be required to take the ACCUPLACER Placement test. Both services are available at the Prescott or Verde campuses.

  I have questions specific to my situation. How can I contact someone in the Veteran Services Office at Yavapai College?

See the navigation bar of any Veteran Services page for contact information, email us, or call (928) 776-2149 for assistance.

  I am still in the military. Can I apply for benefits now?

You may apply, but you will be paid as an active duty service person until discharged.

  I received Veterans Education Benefits at another college. How can I transfer them to Yavapai College?

Please read the instructions under "New Applicant Instructions" on the Veteran Services web page where you will find information on transferring your benefits and getting started at Yavapai College. Please remember to complete the process by scheduling an appointment with an Academic Advisor to declare a degree and create an academic plan.

  How long does it take to get approved for Veterans Education Benefits?

Generally the Department of Veterans Affairs mails your Certificate of Eligibility approximately eight weeks after receipt of a complete application and all supporting documents. If you are applying for VA Vocational Rehabilitation Benefits (Chapter 31) the process is different. Please contact the local VA Case Manager George Stidham at 928-226-1845 for information.

  How will I receive my Veterans Education Benefits?

The Department of Veterans Affairs pays the student at the beginning of the month for the prior month of attendance in classes. After your enrollment has been certified by the college and verified by the student (Chapter 30, 1606, 1607 and Chapter 35 earning certificate only) a direct deposit will be issued to the student based on the instructions you gave the VA in your original application. Please refer payment questions directly to the VA Regional Processing Center at 1-888-442-4551 or email a question.

  Will I be paid between semesters?

No. Beginning August 1, 2011 students will only be paid during the time they are attending classes.

  I am a veteran who just moved to Arizona. Will I have to pay out of state tuition?

If you have moved to Arizona and intend to make this your permanent state of residence, you may wish to request a review and possible update of your residency status, please scan your DD-214 Member 4 and Arizona Voter Registration card to admissions@yc.edu.

  I have not received my pay. How do I find out what is wrong?

Payments are processed at the VA Western Regional Center in Muskogee, Oklahoma. Please contact them directly at 1-888-442-4551 or by email. Post 9/11 students may check eBenefits -VA Payment History.

  I changed my classes after my enrollment was certified to the Department of Veterans Affairs. What should I do?

Complete a revised Benefits Request form so the college can promptly report the change to the Department of Veterans Affairs.

  Can I apply for Federal Financial Aid and scholarships if I am receiving Veterans Education Benefits?

Yes. Please review the information on the Financial Aid webpage. Post 9/11 students who receive a scholarship that is specifically designated for tuition and fees may not receive any funds from that scholarship.

  I know I want to use my Veterans Education Benefits, but I don't know what I want to study.

Meet with an Academic Advisor to assist in making the best career choice and to explore the outlook for different career areas. Prescott campus: (928) 776-2106, or Verde Valley campus: (928) 634-6510.

  I am taking a few classes at Yavapai College that are prerequisites to a degree program elsewhere. Will my Veterans Education Benefits pay for these classes?

If your degree program is at another college you may be able to attend Yavapai College as a “guest student”. In order to do this, your transfer college must email a Primary School Letter to Yavapai College Veteran Services va.services@yc.edu stating that the courses in which you are enrolled at Yavapai College will transfer to a degree at their college. Please meet with the veterans advisor at your transfer college to complete the process.

  I am not interested in earning a degree. I just want to take a few classes. Will my VA Education Benefits pay for that?

The Department of Veterans Affairs requires that each student declare a degree or certificate program and they will only issue benefits for courses that are a required part of that degree or certificate. If you do not intend to complete a degree or certificate program at Yavapai College, you may not use your Veterans Education Benefits to pay for your courses here.

However if you simply have not decided on a career plan, you may be able to declare a general degree for the first semester while you complete classes in various subject areas to help you decide. Please make an appointment with an Academic Advisor to discuss your options.Prescott campus: (928) 776-2106, or Verde Valley campus: (928) 634-6510.

For pre-college classes in English, Math and computer literacy please contact Veterans Upward Bound.

  I want to return to college but I owe money to the Department of Veterans Affairs. What can I do?

Returning to school may be the best thing you can do. You can make arrangements with the Department of Veterans Affairs Debt Management Group to repay your debt out of future benefits when you return to school. For information please contact them at VA Debt Management at 1-800-827-0648 or email dmc.ops@va.gov.

  I failed or withdrew from a course and the Department of Veterans Affairs says I owe them money!

The student must repay any benefits to which he or she was not entitled as determined by the Department of Veterans Affairs. In addition, the student's future benefits may be withheld to recover amounts previously overpaid. Contact the Department of Veterans Affairs Debt Management Group (1-800-827-0648 or email: immediately to discuss your repayment options.

According to the Department of Veterans Affairs guidelines, a student has earned their Veterans Education Benefits if they receive a grade of A, B, C, D or F provided they participated through the end of the term and completed all final requirements for the course including the final exam or project.

The student has not earned their benefits for grades or designations of DROP for drop, W for withdrawal, Y for administrative withdrawal or U for unsatisfactory. Veterans Education Benefits are not payable for repeated courses in which a grade of C or better has already been attained at Yavapai College or accepted in transfer. I or Incomplete grades must be converted to a letter grade within one year to be eligible for Veterans Education Benefits.

Any funds paid to the college or the student for a course that is not eligible must be repaid to the Department of Veterans Affairs.

  What if I cannot complete a course because of illness or emergency?

If a student is not able to complete a course because of mitigating circumstances beyond the student’s control, the student has the option of submitting a Statement on Support of Claim form and Financial Status Report form within thirty days. The completed statement is mailed to the VA Western Regional Center. The petition will be reviewed and the final determination mailed to the student

  What if my Grade Point Average (GPA) is low?

Students receiving Veterans Education Benefits are required to meet the satisfactory Academic Progress Standards of the school they are attending. If your grade point average falls below those standards, this is reported to the Department of Veterans Affairs. You are allowed two semesters to bring your grade point average up to satisfactory standards. If you are not able to do so, the Department of Veterans Affairs can suspend your benefits. Please meet with an Academic Advisor for information on how you can improve your grade point average and stay in college.

  What if I am called back to active duty?

If you are still subject to recall it is important to designate someone at home who can complete the required documentation if you do not have sufficient time before you leave. If you do not provide the proper documentation to the college and the Department of Veterans Affairs in a timely manner you could owe your tuition to the college and an overpayment to the Department of Veterans Affairs for overpayment of benefits.

If you are called to active duty during the semester you must provide a copy of your military orders to the Veteran Services Coordinator by email or fax, complete VA form Petition for Mitigating Circumstances and submit it to the Department of Veterans Affairs with a copy of your military orders.

  I am having readjustment and family issues. Are there counseling resources for me?

Yavapai College has a personal counselor to assist you on the Prescott and Verde Valley campuses. In addition, you may contact the VA Regional Medical Center or the Vet Center for assistance.

  • Yavapai College personal counselor: Judy Brennen 928-771-6183
  • VA Medical Center, Prescott, AZ 928-445-4860 or 1-800-949-1005
  • Vet Center 928-778-3469
  I have PTSD. What other resources are available for me?

PTSD can impact your ability to succeed in college and in life. Yavapai College and the Department of Veterans Affairs have resources to assist you. Yavapai College has a personal counselor to assist you on the Prescott and Verde Valley campuses. You may receive additional assistance from the Disability Resources Offices. In addition, you may contact the VA Regional Medical Center or the Vet Center for assistance.

  • Yavapai College personal counselor: Judy Brennen 928-771-6183
  • VA Medical Center, Prescott, AZ 928-445-4860 or 1-800-949-1005
  • Vet Center 928-778-3469
  Does Yavapai College have a Veterans Club?

Yes and we are always looking for students who want to participate. See our Campus Clubs and Organizations page.

  I am having trouble with a class. Does Yavapai College have tutoring services?

Absolutely! Yavapai College has a fine staff of tutors at the on the Prescott and Verde Valley campuses. Do not wait until you are failing a course to seek assistance. Group tutoring or drop in tutoring is available in many subject areas including math, English, science, history and writing.

  I don’t have a computer at home. Does Yavapai College have computers available for students?

Yes. Computers are available to enrolled students at the following locations. Please call for hours.

  • Prescott Campus: Building 19 - Library (first floor), Building 1 - Learning Center (second Floor, Room 207)
  • Verde Valley Campus: Computer Commons  (between the Library and Learning Center); Building M - Learning Center (Room 122)
  I am a disabled veteran and my spouse/child is receiving benefits under me. Why can’t I get information about their records?

Please understand that Federal Privacy Laws (FERPA) prevent college employees from releasing information to anyone but the student.

  Are VA Education Benefits taxable?

Visit the gibill.va.gov website for the answer to this question.