Address the concern directly
Attempt to resolve the complaint with the person or party directly involved in the alleged violation.
Deadline: within 10 college business days
Non-Academic Complaints
Student support and resolution
Non-Academic Student Complaints
Yavapai College provides students with a process for raising concerns involving college policies, student rights, employees, or authorized college activities. The goal is to resolve concerns fairly and at the lowest appropriate level.
Is this the correct complaint process?
This process applies to non-academic matters. Review the distinction below before beginning.
Use this process for non-academic concerns
Examples include an alleged violation of college policy, infringement of student rights, or another concern involving students, college employees, or authorized college activities.
Do not use this process for academic appeals
Academic or instructional decisions are handled through the academic complaint process (opens in a new window) .
How the complaint process works
Complete each step in sequence. Every effort will be made to resolve the concern at the lowest possible level.
Contact the appropriate supervisor
When the concern cannot be resolved, or the outcome is unsatisfactory to either party, appeal to the appropriate supervisor. The supervisor will discuss the matter with the student and attempt to reach a resolution.
Deadline: within 10 college business days
Submit a written complaint
When the concern remains unresolved, submit a written complaint to the Dean for Student Services. The Dean will work with the involved parties and may consult relevant faculty or staff members while mediating the complaint.
Deadline: within 10 college working days of the prior filing
College business day: A weekday during which regular classes are being held at the college.
Final decision: The decision of the Dean for Student Services regarding a non-academic complaint is final.
Distance education and state complaint options
Students participating in distance education from outside Arizona may have additional complaint options after completing Yavapai College’s internal process.
SARA-related complaints
After completing the institution’s internal complaint process, an eligible distance education student may appeal a SARA-related complaint to the Arizona Community College Coordinating Council (opens in a new window) (AC4).
The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions for qualifying non-instructional complaints involving distance education students. After completing both the institution’s and AC4’s complaint processes, a student may register a complaint with the Arizona SARA Council.
Consumer protection agencies
Students who reside outside Arizona may also direct consumer inquiries to the appropriate agency in their state of residence.
View the state consumer protection agency directory (PDF document)
Sexual harassment, discrimination, and disciplinary concerns
Complaints involving sexual harassment or discrimination should be directed to the Title IX Coordinator, Monica Belknap, at (928) 776-2211, or to the Yavapai College Human Resources department.
Academic or instructional complaints
To appeal an academic or instructional decision, use the academic complaint process (opens in a new window) .