Associate of Applied Science - Office Administration    Click here to request more info


Program Contacts

Instructional Specialist Holly Molina (928) 776-2295
Instructional Specialist Mitzi Martin (928) 776-2157
Dean Jill Fitzgerald (928) 776-2277

Quick Facts


About the Associate of Applied Science - Office Administration

The Office Administration degree program prepares students for entry-level employment in a variety of office settings. An emphasis in computer skills, management/leadership, medical office, or legal office may be obtained.

Note: Students are expected to have mastered basic keyboarding skills before beginning this program.

Program Outcomes

Upon successful completion of the Office Administration Degree program, the learner will be able to:

  1. Communicate orally and in writing in the context of common business practice. (AHS 100, AHS 131, AHS 132, BSA 105, BSA 111, BSA 112, BSA 113, BSA 120, BSA 140, BSA 223, BSA 225, BSA 233, BSA 296, CSA 112, CSA 124, CSA 126, CSA 133, CSA 134, CSA 138, CSA 139, CSA 140, CSA 142, CSA 144, CSA 145, CSA 296, HIM 100, HIM 172, LAW 100)
  2. Design, implement and maintain efficient procedures for accomplishing various office-related tasks. (ACC 121, BSA 111, BSA 112, BSA 113, BSA 120, BSA 130, BSA 140, BSA 223, BSA 225, BSA 233, BSA 296, CSA 110, CSA 124, CSA 126, CSA 133, CSA 134, CSA 138, CSA 139, CSA 140, CSA 142, CSA 144, CSA 145, CSA 172, CSA 296, HIM 100, HIM 172, LAW 101, LAW 107)
  3. Work as a member of a team in an office environment to accomplish the goals of the organization. (BSA 111, BSA 112, BSA 113, BSA 120, BSA 140, BSA 223, BSA 225, BSA 233, BSA 296, CSA 110, CSA 296, HIM 100, LAW 101, LAW 107)
  4. Use technology to organize information and complete office tasks more efficiently. (BSA 225, BSA 296, CSA 110, CSA 112, CSA 115, CSA 124, CSA 126, CSA 133, CSA 134, CSA 138, CSA 139, CSA 140, CSA 142, CSA 144, CSA 145, CSA 172, CSA 296, LAW 105, LAW 107)
 

General and Program-Specific Requirements

Course Course Title Hours
I.  General Education
  A.  Foundation Studies (12 credits)
       1.  College Composition or Applied Communication - Select Option a or b:
          a.  Writing (6 credits)
Choose two courses from approved list
 
Show / hide all applied communication/writing courses

Applied Communication/Writing Courses

You may select from the following courses to fulfill the requirements of the applied communication/writing component of this degree.

CourseTitleHours
BSA105 Business English   3
CRW139 Intro to Creative Writing   3
ENG101 College Composition I   3
ENG102 College Composition II   3
ENG103 College Composition I Honors   3
ENG104 College Composition II Honors   3
ENG136 Technical Writing   3
JRN150 Mediawriting and Reporting   3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
          b.  Writing AND Communication (6 credits)
Choose one course from each list
 
Show / hide all applied communication/writing courses

Applied Communication/Writing Courses

You may select from the following courses to fulfill the requirements of the applied communication/writing component of this degree.

CourseTitleHours
BSA105 Business English   3
CRW139 Intro to Creative Writing   3
ENG101 College Composition I   3
ENG102 College Composition II   3
ENG103 College Composition I Honors   3
ENG104 College Composition II Honors   3
ENG136 Technical Writing   3
JRN150 Mediawriting and Reporting   3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
AND
 
Show / hide all applied communication/comm. courses

Applied Communication/Comm. Courses

You may select from the following courses to fulfill the requirements of the applied communication/comm. component of this degree.

CourseTitleHours
BSA233 Business Communications   3
COM100 Intro Human Communication   3
COM131 Fund Speech Communication   3
COM134 Interpersonal Communication   3
COM135 Workplace Communication Skills   3
COM271 Small Group Communication   3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
       2.  Numeracy (3 credits)
 
Show / hide all quantitative literacy courses

Quantitative Literacy Courses

You may select from the following courses to fulfill the requirements of the quantitative literacy component of this degree.

CourseTitleHours
MAT100 Technical Mathematics   3
MAT122 Intermediate Algebra   3
MAT142 College Mathematics   3
MAT152 College Algebra   3
MAT156 Math/Elementary Teachers I   3
MAT157 Math/Elementary Teachers II   3
MAT167 Elementary Statistics   3
MAT172 Finite Mathematics   3
MAT183 Trigonometry   2
MAT187 Precalculus   5
MAT212 Survey of Calculus   3
MAT220 Calculus & Analytic Geometry I   5
MAT230 Calculus & Analytic Geomtry II   5
MAT241 Calculus III   4
MAT262 Elementary Differential Equatn   3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
       3.  Critical Thinking (3 credits)
 
Show / hide all critical thinking courses

Critical Thinking Courses

You may select from the following courses to fulfill the requirements of the critical thinking component of this degree.

CourseTitleHours
AHS230 Comp & Alt Health Therapy   3
AJS123 Ethics & the Admin of Justice   3
BSA118 Practical Creative Thinking   3
CHP190 Honors Colloquium   1
COM217 Intro Argumentation and Debate   3
EDU210 Cultural Diversity Education   ERG 3
ENG140 Acad Reading Critical Thinking   3
GEO210 Society and Environment   3
HUM101 Society and Technology   3
JRN131 Mass Media in American Society   3
PHI103 Intro to Logic   3
PHI105 Introduction to Ethics   3
PHI110 Intro to Critical Thinking   3
PHI204 Ethical Issues/Health Care   3
STU230 Leadership Development Studies   3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
  B.  Area Studies (7 credits)
       1.  Physical and Biological Science (4 credits)
 
Show / hide all physical & biological science courses

Physical & Biological Science Courses

You may select from the following courses to fulfill the requirements of the physical & biological science component of this degree.

CourseTitleHours
AGS103 Plant Biology   4
BIO100 Biology Concepts   4
BIO103 Plant Biology   4
BIO105 Environmental Biology   4
BIO107 Introduction to Biotechnology   4
BIO108 Concepts in Plant Biology   4
BIO109 Natural History Southwest   4
BIO156 Human Biology Allied Health   4
BIO160 Intro Human Anat & Physiology   4
BIO181 General Biology I   4
BIO182 General Biology II   4
BIO201 Human Anatomy & Physiology I   4
BIO202 Human Anatomy & Physiology II   4
BIO205 Microbiology   4
CHM121 Environmental Chemistry   4
CHM130 Fundamental Chemistry   4
CHM138 Chemistry for Allied Health   5
CHM151 General Chemistry I   5
CHM152 General Chemistry II   5
CHM235 General Organic Chemistry I   4
CHM235L Gen Organic Chemistry I Lab   1
CHM236 General Organic Chemistry II   4
CHM236L Gen Organic Chemistry II Lab   1
ENV105 Environmental Biology   4
ENV110 Environmental Geology   4
ENV121 Environmental Chemistry   4
GEO103 Intro Physical Geography   4
GEO212 Intro to Meteorology   4
GLG100 Concepts in Basic Geology   2
GLG101 Intro to Geology I   4
GLG102 Intro to Geology II   4
GLG110 Environmental Geology   4
GLG116 Geology Verde Valley   2
GLG117 Implications Plate Tectonics   2
GLG118 Evolution of Basin and Range   2
GLG119 Geology of Grand Canyon   2
GLG120 Geology of Northern Arizona   2
GLG121 Volcanoes/Earthquakes N AZ   2
GLG122 Geology of Death Valley   2
GLG123 Geology of Bryce and Zion   2
GLG124 Geology of the Prescott Region   2
PHY100 Intro to Astronomy   4
PHY111 General Physics I   4
PHY112 General Physics II   4
PHY140 The Physical World   4
PHY150 Physics Scientists/Engineer I   5
PHY151 Physics Scientists/Engineer II   4
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
       2.  Behavioral OR Social Science (3 credits)
Choose one course from either list
 
Show / hide all behavioral science courses

Behavioral Science Courses

You may select from the following courses to fulfill the requirements of the behavioral science component of this degree.

CourseTitleHours
ECE210 Infant and Toddler Development   3
ECE234 Child Growth and Development   3
GRN101 Psychology of Aging   3
GRN102 Health and Aging   3
PHE152 Personal Health & Wellness   3
PHE205 Stress Management   3
PSY101 Introductory Psychology   3
PSY132 Cross Cultural Psychology   ERG 3
PSY234 Child Growth and Development   3
PSY238 Psychology of Play   ERG 3
PSY240 Personality Development   3
PSY245 Human Growth and Development   3
PSY250 Social Psychology   3
PSY277 Human Sexuality   ERG 3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
OR
 
Show / hide all social science courses

Social Science Courses

You may select from the following courses to fulfill the requirements of the social science component of this degree.

CourseTitleHours
ANT101 Stones,Bones,Human Origin   3
ANT102 Intro Cultural Anthro   ERG 3
ANT104 Buried Cities/Lost Tribes   3
ANT214 Magic, Witchcaft and Healing   ERG 3
ANT231 Southwestern Archaeology   3
ANT232 Indians of the Southwest   ERG 3
BSA235 Principles Economics-Macro   3
GEO101 World Geography West   GIH 3
GEO102 World Geography East   GIH 3
GEO105 Intro Cultural Geography   ERG GIH 3
HIS260 History Native Am in the U.S.   ERG 3
SOC101 Intro to Sociology   ERG 3
SOC140 Sociology Intimate Relationshp   ERG 3
SOC142 Race and Ethnic Relations   ERG 3
SOC212 Gender and Society   ERG 3
SOC250 Social Problems   ERG 3
IWR = This course meets the requirements of the Intensive Writing/Critical Inquiry awareness area.
ERG = This course meets the requirements of the Ethnic/Race/Gender awareness area.
GIH = This course meets the requirements of the Global/International or Historical awareness area.
II.  Office Administration Requirements
ACC121 Introductory Accounting

COURSE DESCRIPTION:
ACC 121. Introductory Accounting (3). General ledger bookkeeping and preparing financial statements. Three lecture.

COURSE CONTENT:
1. Analyzing and recording transactions: general journal and general ledger
2. Trial balance and adjusting entries
3. Financial statements
4. Closing entries and post-closing trial balance
5. The accounting cycle for a merchandising concern – periodic inventory method
6. Cash accounting and banking procedures
7. Sales and cash receipts
8. Purchases and cash payments
9. Ethics in accounting

LEARNING OUTCOMES:
1. Use generally accepted accounting principles to perform general ledger bookkeeping for a service business. (1, 2, 4, 6)
2. Analyze and record financial transactions into a general ledger bookkeeping system for a merchandising concern. (5-8)
3. Prepare general-purpose financial statements for service and merchandising concerns. (3, 5)
4. Prepare a bank reconciliation report. (6)
5. Appraise financial scenarios for ethical concerns. (9)

3
BSA102 Career Search and Success

COURSE DESCRIPTION:
BSA 102. Career Search and Success: Skills for Entering and Succeeding in the Workplace (1). Techniques to enhance and emphasize the relationship between resume development and job search skills. Includes a strong focus on human relations in the workplace. One lecture.

COURSE CONTENT:
1. Job search skills and employability packet including: labor market analysis; networking and job lead development; application, resume and cover letter preparation; the interview process
2. Personal financial management
3. Workplace communication and teamwork skills
4. Workplace ethics, attitudes, absenteeism, stress management skills
5. Elements of critical thinking and decision-making including setting career and educational goals

LEARNING OUTCOMES:
1. Identify employment opportunities for a field of study. (1)
2. Produce an employability packet (i.e. application, resume, cover letter, work sample, reference letter). (1)
3. Prepare for and participate in employment interview activities. (1)
4. Assess various types of communication and teamwork skills in the workplace. (3)
5. Discuss workplace ethics, attitudes, absenteeism, stress management. (4)
6. Describe the strategies involved in decision making in a job search. (5)
7. Evaluate job search efforts. (1)
8. Develop a career/educational plan. (5)
9. Identify importance of money management and budgeting. (2)

1
BSA105 Business English

COURSE DESCRIPTION:
BSA 105. Business English (3). Developing or reviewing good language skills for occupational purposes. Covers spelling, punctuation, capitalization, sentence structure and word usage. Utilizes business-oriented materials. Prerequisite: Reading Proficiency. Three lecture.

COURSE CONTENT:
1. Basic language skills
a. Grammar
b. Punctuation
c. Word usage
d. Numbers in business
2. Business vocabulary
a. Spelling
b. Definitions
3. Business correspondence
a. Stationery
b. Parts of a business letter
c. Arrangements
d. Message

LEARNING OUTCOMES:
1. Define more than 100 business terms.
2. Master a spelling list emphasizing business terms.
3. Demonstrate basic grammar and punctuation skills.
4. Identify the parts of a business letter and envelope.
5. Select appropriate salutations and closings.
6. Demonstrate techniques of paragraphing a business letter.

3
BSA130 Business Financial Applcations

COURSE DESCRIPTION:
BSA 130. Business Financial Applications (3). Foundation and experience in evaluating inventory, preparing financial statements, determining taxes, reconciling bank statements, preparing payroll and solving other financial problems necessary in business fields, including administrative management, accounting, office administration, and finance. Three lecture.

COURSE CONTENT:
1. Bank statement reconciliation
2. Payroll spreadsheet preparation
3. Consumer credit
4. Commissions
5. Principles of pricing
6. Installment loans
7. Depreciation schedules
8. Insurance premiums
9. Property taxes
10. Present value and annuities
11. Data analysis
12. Line and bar graph analysis
13. Dividends and rate of return
14. Spreadsheet analysis
15. Spreadsheet manipulation
16. Financial statements
17. Business statistics

LEARNING OUTCOMES:
1. Use fractions and percents in business situations.
2. Identify and use bank functions.
3. Calculate gross earnings and deductions for wages and salaries.
4. Complete invoices and calculate various types of discounts.
5. Determine and apply percent markup based on cost and sales.
6. Calculate maturity dates, values and discounts related to simple and compound interest.
7. Compare costs of consumer credit.
8. Calculate personal and property taxes.
9. Prepare depreciation schedules.
10. Analyze financial statements.
11. Define and read various types of stock and bond tables.

3
BSA225 Admin Office Management

COURSE DESCRIPTION:
BSA 225. Administrative Office Management (3). Office management including management of administrative office resources, supervision and staffing issues, and filing and records management practice. Three lecture.

COURSE CONTENT:
1. The administrative office
a. administrative functions
b. organizational objectives
c. internal and external communication
d. financial functions
e. meetings and events
2. Office resources
a. office layout
b. equipment and furniture
c. computer systems
d. office productivity
3. Information and records management
a. filing systems
b. retention and disposition of records
c. database management
d. forms control
4. Management of office employees
a. recruitng and hiring
b. training
c. supervision
d. motivational techniques
e. performance appraisals
5. Career opportunities

LEARNING OUTCOMES:
1. Develop policies and procedures for the administrative office. (1-4)
2. Plan and coordinate meetings, special events, and travel arrangements. (1)
3. Design an effective office environment. (2)
4. Develop an information management plan for the administrative office. (3)
5. Identify the skills needed for leadership of a diverse workforce. (4)
6. Research career opportunities for office managers in all types of companies. (5)

3
BSA233 Business Communications

COURSE DESCRIPTION:
BSA 233. Business Communications (3). Communication theory, writing for the workplace, business letters and reports, electronic communication, professional presentations and communicating for employment. Prerequisite: Reading Proficiency. Three lecture.

COURSE CONTENT:
1. Communication foundations
a. process of communication
b. verbal and nonverbal communication
c. using words effectively
2. Written communication in the workplace
a. positive and negative messages
b. persuasive writing
c. memorandums
3. Letters and reports
a. business letter formats
b. short reports
4. Electronic media and communication
a. email messages
b. communicating with new technology
c. social networking in the workplace
5. Professional presentations
a. oral presentations
b. public speaking skills
c. presentation software
6. Communicating for employment
a. resume and cover letter
b. interview preparation

LEARNING OUTCOMES:
1. Identify the elements of effective communication. (1)
2. Create purposeful written messages to a specific business audience. (2)
3. Compose business letters and short reports to communicate information or data. (3)
4. Identify methods of communication using the latest technology. (4)
5. Prepare and deliver an oral presentation. (5)
6. Compose a professional resume and employment cover letter. (6)

3
CSA110 Intro Computer Info System

COURSE DESCRIPTION:
CSA 110. Introduction to Computer Information Systems (3). Shared Unique Numbering LogoCIS 1120.Business information systems from a business intelligence perspective. Includes the uses of application software with emphasis on database and spreadsheet packages for efficient and effective problem solving. Three lecture.

COURSE CONTENT:
1. The Internet, the World Wide Web and e-commerce
2. Components of the system unit including input, output, and storage
3. Operating systems, utility programs, and disk and file management
4. Communications, networks and their topology
5. Database management (Microsoft Access) and spreadsheets (Microsoft Excel)
6. Computers and society, security (e.g., malware and firewalls), privacy, and ethics
7. Information systems in business
8. Enterprise computing
9. Computer careers and certification

LEARNING OUTCOMES:
1. Define the basic components of a computer system. (2)
2. Identify the basic components of the Internet and the World Wide Web. (1)
3. Describe the functions of an operating system and utility programs. (3)
4. Identify components necessary for communications and networking. (4)
5. Describe the basic functions and uses of databases and spreadsheets. (5)
6. Design, create and enter data into Excel spreadsheets and Access databases. (5)
7. Evaluate the issues related to computer security risks, information privacy, and ethics. (6,7)
8. Identify the phases and the activities in the system development cycle. (7,8)
9. Describe career opportunities and certification requirements in the computer industry. (9)

3
CSA112 Keyboarding Skill Building

COURSE DESCRIPTION:
CSA 112. Keyboarding Skill Building (1). Improving keyboarding speed and accuracy. Emphasis on techniques and strategies for job-related keyboarding proficiency. Prerequisite: CSA 111. One lecture.

COURSE CONTENT:
1. Diagnostic testing
2. Keyboarding kill building techniques
3. Speed drills
4. Accuracy drills
5. Timed writings

LEARNING OUTCOMES:
1. Show a minimum of 15% improvement in key stroking rate and accuracy. (1-5)

1
CSA138 Microsoft Excel

COURSE DESCRIPTION:
CSA 138. Microsoft Excel (2). Practical application on the basic functions of Microsoft Office Excel. Emphasis on creating worksheets for data input and analysis. Two lecture.

COURSE CONTENT:
1. Data entry and analysis
2. Formulas and functions
3. Ranges
4. Headers and footers
5. Hyperlinks
6. Charts and graphs
7. Filters
8. Pivot tables
9. Web pages
10. Macors
11. Links and embeds between applications
12. Data
13. Cells
14. Worksheets

LEARNING OUTCOMES:
1. Create worksheets containing data and formulas. (1-2)
2. Create worksheets with advanced features. (3-11)
3. Format and analyze data. (11-14)
4. Format, modify, and organize worksheets. (12-14)

2
CSA139 Microsoft Access

COURSE DESCRIPTION:
CSA 139. Microsoft Access (2). Practical application of Microsoft Access. Emphasis on relational databases and query design to summarize and analyze information. Two lecture.

COURSE CONTENT:
1. Relational Databases
2. Queries
3. Forms
4. Reports
5. Fields and Records
6. Table Properties
7. Field Properties
8. Data Sorts and Filters
9. Data Analysis
10. Report Printing
11. Import and Export of Data

LEARNING OUTCOMES:
1. Create relational databases. (1, 5-7)
2. Create queries to manage and analyze data. (2, 8-9)
3. Create data entry forms. (3)
4. Create reports to detail selected information. (4, 8-10)
5. Import and Export data. (11)

2
CSA140 Microsoft Word

COURSE DESCRIPTION:
CSA 140. Microsoft Word (2). Practical application of Microsoft Office Word. Practical application of Microsoft Office Word. Emphasis on creating and formatting content, working with visual content, and organizing documents. Two lecture.

COURSE CONTENT:
1. Text
2. Graphics and Watermarks
3. Headers and Footers
4. Merged Documents
5. Tables and Charts
6. Footnotes and Endnotes
7. Tables of Content and Figures
8. Citations
9. Outlines
10. Templates
11. Forms
12. Web Pages
13. Links and Embeds Between Applications
14. Text and Paragraph Formatting
15. Page Setup
16. Columns
17. Styles

LEARNING OUTCOMES:
1. Create office documents using basic and advanced formatting features. (1-17)
2. Create templates. (10)
3. Create merged documents. (4)
4. Create forms. (11)
5. Create web pages. (12)
6. Create linked or embedded documents. (13)

2
CSA142 Microsoft PowerPoint

COURSE DESCRIPTION:
CSA 142. Microsoft PowerPoint (2). Practical application of Microsoft PowerPoint. Emphasis on creating and formatting slide presentations, working with multimedia, and slide show delivery options. Two lecture.

COURSE CONTENT:
1. Text
2. Graphics
3. Tables and charts
4. Multimedia
5. Slide formatting
6. Animation schemes
7. Templates
8. Slide masters
9. Custom slide shows
10. Timings
11. Speaker notes
12. Print options

LEARNING OUTCOMES:
1. Create slide presentations that include text, graphics, and advanced features. (1-4)
2. Format slides and slide objects. (5)
3. Create slide transitions and animations schemes. (5,6)
4. Create presentations from templates. (7)
5. Format presentations using slide masters. (8)
6. Deliver slide shows for a range of audiences. (9-11)
7. Print presentation slides, outlines and handouts. (12)

2
III.  Select one Emphasis - A, B, C or D and complete the requirements
  A.  Computer Skills Emphasis - Select 13 credit hours:
BSA111 Creative Leadership

COURSE DESCRIPTION:
BSA 111. Creative Leadership (1). Lead, motivate and inspire your team with creative leadership. One lecture.

COURSE CONTENT:
1. Motivate and recognize employees.
2. Benefits of humor in the workplace.
3. Create a work atmosphere that stimulates innovation.
4. Positive and negative thinking.

LEARNING OUTCOMES:
1. Identify ways to motivate and recognize employees. (1)
2. Discuss the benefits of humor in the workplace. (2)
3. Identify ways to create a work atmosphere that stimulates innovation. (3)
4. Create an action plan to recognize negative and promote positive thinking in the workplace. (4)

1
BSA112 Lead: Juggling Mult Priorities

COURSE DESCRIPTION:
BSA 112. Leadership: Juggling Multiple Priorities (1). Basic techniques to increase team collaboration. How effective leaders spend their time. One lecture.

COURSE CONTENT:
1. Leadership principles.
2. How leaders increase collaboration among their team.
3. Time management
4. Urgency addiction

LEARNING OUTCOMES:
1. Identify skills of effective leaders. (1)
2. Apply team-building strategies. (2)
3. Apply time management strategies. (3)
4. Explain urgency addiction. (4)

1
BSA113 Leading Out Loud

COURSE DESCRIPTION:
BSA 113. Leadership Communication: Leading Out Loud (1). Speaking skills and communication techniques for leaders. One lecture.

COURSE CONTENT:
1. Speaking skills of leader/communicator.
2. Oral communication delivery techniques.
a. Informative
b. Impromptu
c. Vision

LEARNING OUTCOMES:
1. Identify skills of leaders/communicators. (1)
2. Analyze and discuss communication delivery techniques to enhance leadership development. (2)
3. Apply oral communication delivery and presentation techniques. (2)
a. Informative
b. Impromptu
c. Vision

1
CSA124 Creating Dynamic Forms Adobe

COURSE DESCRIPTION:
CSA 124. Creating Dynamic Forms Using Adobe LiveCycle Designer (2). Practical application of Adobe LiveCycle Designer and Acrobat. Emphasis on use of Designer to create attractive forms that are interactive and dynamic for distribution as .pdf documents and/or use in web pages. Two lecture.

COURSE CONTENT:
1. Form types
2. Creation of forms
3. Form design
4. Interactive and dynamic forms
5. Styles, components, templates and masters
6. Scripting
7. Multimedia in forms
8. Data transfer, submission and security
9. Distribution

LEARNING OUTCOMES:
1. Illustrate the different types of electronic forms and their uses. (1)
2. Use LiveCycle Designer to create forms. (2, 4)
3. Implement design principles when creating forms. (3)
4. Evaluate form styles, components, templates and masters. (5)
5. Create interactive forms. (2, 4)
6. Create forms with data and user input. (2, 4, 6, 8)
7. Write script to control form interactions. (6)
8. Use external files in a form; connect to XML schema. (7, 8)
9. Use data submission and security measures (8, 9)
10. Utilize Adobe Acrobat and LiveCycle together (1, 2, 4, 7- 9)

2
CSA126 Microsoft Office

COURSE DESCRIPTION:
CSA 126. Microsoft Office (3). Introductory concepts and techniques of Microsoft Office including Word, Excel, Access, and PowerPoint. Three lecture.

COURSE CONTENT:
1. Windows concepts and skills
2. Microsoft Word for Windows
3. Microsoft Excel for Windows
4. Microsoft Access for Windows
5. Microsoft PowerPoint for Windows
6. Integration of Microsoft Office applications

LEARNING OUTCOMES:
1. Use file management and other basic Windows skills. (1)
2. Produce and edit word processing documents. (2)
3. Produce and edit spreadsheets and charts. (3)
4. Create a database, enter and manipulate data, create queries and reports. (4)
5. Produce and edit presentation graphics documents. (5)
6. Produce a document that integrates the use of two or more Office applications. (6)

3
CSA133 Microsoft Publisher

COURSE DESCRIPTION:
CSA 133. Microsoft Publisher (2). Design and production of professional quality documents that incorporate text, graphics and illustrations. Emphasis on newsletters, brochures, flyers, logos, catalogs and forms. Two lecture.

COURSE CONTENT:
1. Publications
2. Templates and wizards
3. Styles and formatting
4. Graphics, drawn objects, border art, WordArt, text boxes and tables
5. E-Commerce web pages
6. Merged publications with data
7. Graphic design concepts
8. Printing processes

LEARNING OUTCOMES:
1. Create an advertising flyer. (1-2)
2. Edit, revise and print publications. (1,8)
3. Prepare trifold brochure using wizards and templates with graphics, draw objects, border art, WordArt and tables. (3)
4. Design personal and office publications (newsletter, letterhead, business card, envelope and web page) using templates and information sets. (1-4, 7)
5. Design and develop business forms and tables. (1-4,7)
6. Create a catalog with merged data. (1,2,6)
7. Create e-commerce web pages. (5)
8. Incorporate graphic design concepts to create publications. (1,7)

2
CSA134 Microsoft Word Desktop Publish

COURSE DESCRIPTION:
CSA 134. Microsoft Word Desktop Publishing (2). Desktop Publishing using advanced Microsoft Word feature to plan, define, and incorporate desktop publishing concepts and the design and creation of business and personal documents. Prerequisite: CSA 140 . One lecture. Three lab.

COURSE CONTENT:
1. Understanding the desktop publishing process
2. Planning and creating letterheads, envelopes, business cards, resumes, and certificates
3. Planning and creating promotional documents such as flyers, brochures and gift certificates
4. Planning and creating web pages
5. Planning and creating publications such as newsletters, reports, and manuals

LEARNING OUTCOMES:
1. Produce internal business documents such as memos, agendas, press releases, and fax cover sheets with a variety of typefaces, type styles, type size, and special symbols.
2. Produce business letterheads, envelopes, and business cards using a variety of templates, fonts, and ruled lines.
3. Create resumes, calendars, personal address labels, and certificates.
4. Produce promotional documents such as flyers, brochures and announcements using Word's Tables and Borders toolbar, Picture toolbar, Drawing toolbar, Picture Editor, Word Art, and Autoshapes.
5. Create specialty promotional documents, such as gift certificates, postcards, name tags, business greeting cards, and invitations.
6. Create a Web home page with hyperlinks using Microsoft Word and apply basic desktop publishing concepts to the layout and design of the Web page.
7. Create newsletters using Word features such as columns and styles and design elements, such as masterheads, sidebars, pull quotes, kickers, jump lines, and color.
8. Prepare reports, term papers, manuals, and forms containing elements such as a cover page, table of contents, title page, and indexes.

2
CSA144 Create Web Page/Dreamweaver

COURSE DESCRIPTION:
CSA 144. Creating Web Pages Using Dreamweaver (3). Create website using Dreamweaver software. Emphasis on creating, publishing to the web and maintaining website. This is cross-listed with WEB 144. Three lecture.

COURSE CONTENT:
1. Basic web page elements
2. HTML coding elements
3. Links and URLs
4. Tables
5. Forms
6. Style sheets
7. Website publishing
8. Site management
9. Typography
10. Layout tools and concepts
11. Rollover images
12. Templates and libraries
13. Automation
14. Spry

LEARNING OUTCOMES:
1. Critique web elements on existing web sites. (1,2)
2. Use tables to present data. (4)
3. Create a website with logical file organization and navigation. (8)
4. Use semantic tags. (2)
5. Import images into a web page. (1)
6. Create text, image, image map, email and file links. (3)
7. Layout a web site using tables, absolute positioned elements, and templates or libraries. (4,5,9,10,12)
8. Use automation tools to alter multiple pages of a site. (13)
9. Apply external style sheets with class and tag selectors. (6)
10. Create forms with validation. (5,14)
11. Create image rollovers and disjoint image rollovers. (11)
12. Publish a web site. (7,8)

3
CSA172 Microsoft Windows

COURSE DESCRIPTION:
CSA 172. Microsoft Windows (2). Personal computer operations using the Microsoft Windows operating environment. Customizing, optimizing and maintenance of desktops, folders, and documents. One lecture. Two lab.

COURSE CONTENT:
1. Introduction to personal computers and operating systems
2. Window components
3. The Start button
4. My Computer and Help
5. File, document and folder naming conventions
6. Creating documents
7. Modifying and editing documents
8. Printing documents and using the Managing the Print queue and spool
9. Using the taskbar
10. Working with multiple windows
11. Cutting, copying and pasting
12. Object moving, copying and shortcuts
13. Sorting and finding documents
14. Using the Recycle Bin
15. Using system tools such as defrag and scandisk
16. Explorer Window
17. System shut down

LEARNING OUTCOMES:
1. Identify fundamental personal computing concepts and terminology.
2. Identify components of the Windows screen; select items with the mouse pointer; access Windows features by using the Start button; and work with windows by using buttons and dragging techniques.
3. Observe the contents of a disk by using the My Computer icon; and access a disk quickly by creating a desktop shortcut.
4. Work with multiple programs by using the taskbar to switch between windows.
5. Share data between applications using the Edit Copy and Edit Paste commands.
6. Display the contents of a disk by using the Windows Explorer; create a folder by using a shortcut menu; copy and move documents and folders by dragging them; and sort and locate documents.
7. Prepare a disk for use with the Format command; copy and move groups of documents; delete and restore documents by using the Recycle Bin; and exit Windows.
8. Create a custom user interface by changing properties of the taskbar, the desktop, and other components.
9. Create subfolders and modify file attributes.
10. Manipulate the print queue; set up a printer to print.

2
CSA296 Internship: Computer Systems

COURSE DESCRIPTION:
CSA 296. Internship: Computer Systems and Applications (3). Supervised field experience with businesses, corporations, government agencies, schools and community organizations to expand career interests and apply subject knowledge relevant to the workplace. Individualized internship placements to develop personal and professional skills, including professional ethics, leadership, and civic responsibility. Prerequisite: Student must have a GPA of 2.0; have completed specific degree requirements as required by the program; and have completed the internship application process. [Repeatable for a total of 6 credit hours towards degree/certificate requirements.] S/U grading only.

COURSE CONTENT:
1. Organizational overview of assigned placement
2. Integration of job description and organization's requirements
3. Elements of documentation of experience
4. Planning and time management
5. Professional, legal, and ethical issues
6. Communication, critical thinking, and problem solving
7. Specialized equipment, tools, and software required in the placement

LEARNING OUTCOMES:
1. Exhibit appropriate workplace behaviors and professional ethics.
2. Apply discipline specific knowledge and skills in the professional workplace.
3. Define and utilize technical terms in written and oral communications.
4. Use critical thinking, problem solving, ethical awareness, and effective writing
5. Interpret written and oral instructions.
6. Initiate and complete assigned responsibilities.
7. Maintain documentation required to comply with government employer or nonprofit agency regulations.
8. Use specialized equipment, software, and tools as required.
9. Analyze and interpret data for specified reports.
10. Identify opportunities for improvement in process and documentation related to the workplace.
11. Articulate job description and position in assigned organization.

REQUIRED ASSESSMENT:
1. Record of Student Internship workplace hours.
2. Individual Education Plan (IEP) as approved by supervision faculty.
3. A daily journal, or work log of tasks, including dates, descriptive comments, problems and solutions.
4. A reflective paper or project as specified by the supervision faculty.
5. A minimum of two evaluations by the workplace employer or supervisor.
6. Student's self-evaluation of experience.

3
  B.  Management/Leadership Skills Emphasis - Select 13 credit hours:
BSA111 Creative Leadership

COURSE DESCRIPTION:
BSA 111. Creative Leadership (1). Lead, motivate and inspire your team with creative leadership. One lecture.

COURSE CONTENT:
1. Motivate and recognize employees.
2. Benefits of humor in the workplace.
3. Create a work atmosphere that stimulates innovation.
4. Positive and negative thinking.

LEARNING OUTCOMES:
1. Identify ways to motivate and recognize employees. (1)
2. Discuss the benefits of humor in the workplace. (2)
3. Identify ways to create a work atmosphere that stimulates innovation. (3)
4. Create an action plan to recognize negative and promote positive thinking in the workplace. (4)

1
BSA112 Lead: Juggling Mult Priorities

COURSE DESCRIPTION:
BSA 112. Leadership: Juggling Multiple Priorities (1). Basic techniques to increase team collaboration. How effective leaders spend their time. One lecture.

COURSE CONTENT:
1. Leadership principles.
2. How leaders increase collaboration among their team.
3. Time management
4. Urgency addiction

LEARNING OUTCOMES:
1. Identify skills of effective leaders. (1)
2. Apply team-building strategies. (2)
3. Apply time management strategies. (3)
4. Explain urgency addiction. (4)

1
BSA113 Leading Out Loud

COURSE DESCRIPTION:
BSA 113. Leadership Communication: Leading Out Loud (1). Speaking skills and communication techniques for leaders. One lecture.

COURSE CONTENT:
1. Speaking skills of leader/communicator.
2. Oral communication delivery techniques.
a. Informative
b. Impromptu
c. Vision

LEARNING OUTCOMES:
1. Identify skills of leaders/communicators. (1)
2. Analyze and discuss communication delivery techniques to enhance leadership development. (2)
3. Apply oral communication delivery and presentation techniques. (2)
a. Informative
b. Impromptu
c. Vision

1
BSA120 Principles of Supervision

COURSE DESCRIPTION:
BSA 120. Principles of Supervision (3). Supervisory principles and skill building. Includes decision making, problem solving, time management, leadership models, and communication process. Emphasis on selecting, motivating and evaluating employees. Three lecture.

COURSE CONTENT:
1. Supervisory roles and challenges
2. Decision making and problem solving
3. Planning and time management
4. Motivation
5. Leadership
6. Communication
7. Selecting, training, and compensating employees
8. Appraising and disciplinary procedures
9. Resolving employee conflict

LEARNING OUTCOMES:
1. Explain the basic skills required for effective supervision.
2. Define decision making and identify at least four elements involved.
3. Explain how planning differs at top, middle, and supervisory management levels.
4. Describe ways to effectively manage time.
5. Identify three levels of employee motivation and five steps to motivating employees.
6. Discuss and explain two frequently used leadership models.
7. Describe the components of the communication process model.
8. Describe the steps in the employee selection procedure, including the proper orientation of new employees.
9. List commonly provided employee benefits.
10. Explain what employee performance appraisal is and who is involved in the process.
11. Discuss the difference between positive and negative discipline.
12. Discuss conflict management styles and identify when each would be appropriate.

3
BSA140 Human Relations in Business

COURSE DESCRIPTION:
BSA 140. Human Relations in Business (3). Study of basic business behavior patterns. Human aspects of business, as distinguished from economic and technical aspects, and how they influence efficiency, morale, and management practice. Three lecture.

COURSE CONTENT:
1. The nature of organizational behavior
2. The goals of organizational behavior
3. Foundations of individual behavior
4. Motivation
5. Foundations of group behavior
6. Leadership
7. The organization system

LEARNING OUTCOMES:
1. Define organizational behavior.
2. Identify the goals of organizational behavior.
3. Analyze how the foundations of individual behavior impact employee behavior and attitudes within the organization.
4. Combine the foundations of individual behavior with theories of motivation to explain and predict employee behavior and attitudes within the organization.
5. Analyze the impact of effective leadership on group behavior; and
6. Compare and contrast the impact of changing organization systems on the human resource management process.

3
BSA223 Human Resource Management

COURSE DESCRIPTION:
BSA 223. Human Resource Management (3). Human resource theory and practice, planning, recruitment, placement, employee development, evaluation, benefits and services, health and safety, and employee relations. Three lecture.

COURSE CONTENT:
1. Planning
2. Recruitment, and Selection
3. Orientation and Training
4. Performance Appraisals
5. Employee Incentives and Benefits
6. Wage and Salary Administration
7. Organizational Maintenance (personnel health and safety).

LEARNING OUTCOMES:
1. Identify and explain the stages of human resource planning.
2. Explain the human resources process within an organization for recruitment and selection.
3. Identify and describe specific legislative acts that deal with equal employment issues.
4. Explain the characteristics of an effective orientation system.
5. Describe the major phases of a training system in an organization.
6. Identify the components of a legal performance appraisal system.
7. List three types of employee incentives.
8. Describe the major components of a wage and salary administration system.
9. List the most commonly provided employee benefits and explain how benefits serve the needs of employees and employers.
10. Describe the role of safety and health in today?s business environment.

3
CSA126 Microsoft Office

COURSE DESCRIPTION:
CSA 126. Microsoft Office (3). Introductory concepts and techniques of Microsoft Office including Word, Excel, Access, and PowerPoint. Three lecture.

COURSE CONTENT:
1. Windows concepts and skills
2. Microsoft Word for Windows
3. Microsoft Excel for Windows
4. Microsoft Access for Windows
5. Microsoft PowerPoint for Windows
6. Integration of Microsoft Office applications

LEARNING OUTCOMES:
1. Use file management and other basic Windows skills. (1)
2. Produce and edit word processing documents. (2)
3. Produce and edit spreadsheets and charts. (3)
4. Create a database, enter and manipulate data, create queries and reports. (4)
5. Produce and edit presentation graphics documents. (5)
6. Produce a document that integrates the use of two or more Office applications. (6)

3
BSA296 Internship: Business Admin.

COURSE DESCRIPTION:
BSA 296. Internship: Business Administration (3). Supervised field experience with businesses, corporations, government agencies, schools and community organizations to expand career interests and apply subject knowledge relevant to the workplace. Individualized internship placements to develop personal and professional skills, including professional ethics, leadership, and civic responsibility. Prerequisite: Student must have a GPA of 2.0; have completed specific degree requirements as required by the program; and have completed the internship application process. [Repeatable for a total of 6 credit hours towards degree/certificate requirements.] S/U grading only.

COURSE CONTENT:
1. Organizational overview of assigned placement
2. Integration of job description and organization's requirements
3. Elements of documentation of experience
4. Planning and time management
5. Professional, legal, and ethical issues
6. Communication, critical thinking, and problem solving
7. Specialized equipment, tools, and software required in the placement

LEARNING OUTCOMES:
1. Exhibit appropriate workplace behaviors and professional ethics.
2. Apply discipline specific knowledge and skills in the professional workplace.
3. Define and utilize technical terms in written and oral communications.
4. Use critical thinking, problem solving, ethical awareness, and effective writing
5. Interpret written and oral instructions.
6. Initiate and complete assigned responsibilities.
7. Maintain documentation required to comply with government employer or nonprofit agency regulations.
8. Use specialized equipment, software, and tools as required.
9. Analyze and interpret data for specified reports.
10. Identify opportunities for improvement in process and documentation related to the workplace.
11. Articulate job description and position in assigned organization.

REQUIRED ASSESSMENT:
1. Record of Student Internship workplace hours.
2. Individual Education Plan (IEP) as approved by supervision faculty.
3. A daily journal, or work log of tasks, including dates, descriptive comments, problems and solutions.
4. A reflective paper or project as specified by the supervision faculty.
5. A minimum of two evaluations by the workplace employer or supervisor.
6. Student's self-evaluation of experience.

3
  C.  Medical Office Emphasis - Select 13 credit hours:
AHS100 Fundamentals of Health Care

COURSE DESCRIPTION:
AHS 100. Fundamentals of Health Care (3). Overview of current U.S. health care delivery systems and professions including behaviors for success, customer service, and quality improvement. Prerequisite: Reading Proficiency. Three lecture.

COURSE CONTENT:
1. Health care careers
2. Historical and future trends in health care
3. Ethical and legal issues in health care
4. Introduction to health care terminology and mathematics
5. Organization of the human body
6. Stages of growth and development
7. Environmental safety and health considerations
8. Professional responsibilities and continuing education
9. Patients’ emotional reactions to illness
10. Verbal and written communication skills
11. Computers and technology in health care
12. Emergency health care procedures
13. Health care reimbursement
14. Quality improvement and customer service
15. Health care employment preparedness

LEARNING OUTCOMES:
1. State the education, certification, registration and/or licensing requirements of health care occupations. (1)
2. Describe trends in health care and their effects on client care. (2)
3. Identify ethical and legal issues in the health care setting. (3)
4. Break down medical terms into their component parts and interpret the terms correctly. (4)
5. Perform basic math calculations on whole numbers, decimals, fractions, percentages and ratios. (4)
6. Describe primary anatomy, directional terms and anatomical positions. (5)
7. Describe the basic milestones for each developmental stage. (6)
8. Employ environmental safety and infection control procedures in the health care setting. (7)
9. Explain the role of the health care worker within the medical system. (1,2,8)
10. Describe patients’ emotional reaction to illness. (9)
11. Utilize communication skills with patients and other health care team members. (8,10)
12. Describe how computers and technology are used in various areas of health care. (11)
13. Explain precautions that the health care professional can take to ensure computer security. (10,11)
14. Describe the seven steps to follow when an emergency occurs that will protect both the patient and health care professional. (12)
15. Identify types of health care reimbursement. (13)
16. Describe the elements of quality assessment and performance improvement program. (14)
17. Prepare a resume and employment application. (1,8,15)

3
AHS130 Medical Term for Patient Care

COURSE DESCRIPTION:
AHS 130. Medical Terminology for Patient Care Staff (3). Medical terminology used in direct patient care, with special care populations and in special services. Building and analyzing terms using work parts. Body-systems approach to terms related to structure and function, pathologies, and diagnostic procedures. Spelling and pronunciation of terms, medical abbreviations and symbols. Prerequisite: Reading Proficiency. Three lecture.

COURSE CONTENT:
1. Introduction to Medical Terminology
a. Basic work structure
b. Body as a whole
c. Common combining forms, suffixes, and prefixes
2. Body Systems
a. Structures
b. Functions
c. Pathologies
d. Diagnostics
e. Clinical procedures
f. Additional suffices, prefixes, combining forms
g. Abbreviations
3. Obstetrics
a. Conception and pregnancy
b. Hormonal interactions
c. Pregnancy and neonatal pathologies
d. Clinical tests and procedures related to obstetrics
e. Additional suffixes, prefixes, combining forms
f. Abbreviations
4. Cancer Medicine (Oncology)
a. Carcinogenesis
b. Characteristics, classification, grading, and staging of tumors
c. Pathological descriptions
d. Diagnostic, clinical procedures, and treatment terms
e. Additional suffixes, prefixes, combining forms
f. Abbreviations
5. Radiology and Nuclear Medicine
a. X-ray properties, positioning, and techniques
b. Radioactive and radionuclide tests
c. In vitro and in vivo procedures
d. Additional suffixes, prefixes, combining forms
e. Abbreviation
6. Psychiatry/Mental Health
a. Introduction
b. Clinical symptoms and disorders
c. Terminology related to treatment
d. Additional suffixes, prefixes, combining forms
e. Abbreviations

LEARNING OUTCOMES:
1. Divide medical words into their component parts (1a)
2. Define the meaning of basic combining forms, suffixes, and prefixes (1a,c, 2f, 3e, 4e, 5d, 6d)
3. Use combining forms, suffixes, and prefixes to build medical terms (1a,c, 2f, 3e, 4e, 5d, 6d)
4. Identify and define terms pertaining to the body as a whole (1b)
5. Describe positions, directions, and planes of the body (1b)
6. Name the locations and/or structures of body systems (2a)
7. Describe the functions of body systems (2b)
8. Describe disease processes and symptoms that affect body systems (2c)
9. List and explain diagnostic tests and clinical procedures common to different body systems (2d,e)
10. Identify abbreviations common to body systems, pathologies, tests, clinical procedures, and specialty areas (2g, 3f, 4f, 5e, 6e)
11. Explain how female reproductive organs and hormones function in the process of conception and pregnancy. (3a,b)
12. Identify abnormal conditions of the pregnancy and the neonate. (3c)
13. Explain important clinical tests and procedures related to obstetrics (3d)
14. Define terms that describe the growth and spread of cancer. (4a)
15. Recognize terms related to classification, grading and staging of tumors. (4b)
16. Describe oncology pathologies, diagnostics, clinical procedures and treatments (4c,d)
17. Explain terms related to x-ray properties, positioning, and techniques (5a)
18. Define terms used to describe radioactive and radionuclide tests (5b,c)
19. Differentiate between different metal health specialists. (6a)
20. Define terms that describe psychiatric symptoms and disorders. (6b)
21. Describe different psychiatric treatments and common psychiatric drugs. (6c)

3
BSA111 Creative Leadership

COURSE DESCRIPTION:
BSA 111. Creative Leadership (1). Lead, motivate and inspire your team with creative leadership. One lecture.

COURSE CONTENT:
1. Motivate and recognize employees.
2. Benefits of humor in the workplace.
3. Create a work atmosphere that stimulates innovation.
4. Positive and negative thinking.

LEARNING OUTCOMES:
1. Identify ways to motivate and recognize employees. (1)
2. Discuss the benefits of humor in the workplace. (2)
3. Identify ways to create a work atmosphere that stimulates innovation. (3)
4. Create an action plan to recognize negative and promote positive thinking in the workplace. (4)

1
BSA112 Lead: Juggling Mult Priorities

COURSE DESCRIPTION:
BSA 112. Leadership: Juggling Multiple Priorities (1). Basic techniques to increase team collaboration. How effective leaders spend their time. One lecture.

COURSE CONTENT:
1. Leadership principles.
2. How leaders increase collaboration among their team.
3. Time management
4. Urgency addiction

LEARNING OUTCOMES:
1. Identify skills of effective leaders. (1)
2. Apply team-building strategies. (2)
3. Apply time management strategies. (3)
4. Explain urgency addiction. (4)

1
BSA113 Leading Out Loud

COURSE DESCRIPTION:
BSA 113. Leadership Communication: Leading Out Loud (1). Speaking skills and communication techniques for leaders. One lecture.

COURSE CONTENT:
1. Speaking skills of leader/communicator.
2. Oral communication delivery techniques.
a. Informative
b. Impromptu
c. Vision

LEARNING OUTCOMES:
1. Identify skills of leaders/communicators. (1)
2. Analyze and discuss communication delivery techniques to enhance leadership development. (2)
3. Apply oral communication delivery and presentation techniques. (2)
a. Informative
b. Impromptu
c. Vision

1
HIM110 Intro to Hlth Info Mgmt

COURSE DESCRIPTION:
HIM 110. Introduction to Health Information Management (3). Introduction to the history, evolution and functions performed in the Health Information Management profession. Emphasis on health record content and use within and outside the Health Information Management (HIM) Department. Three lecture.

COURSE CONTENT:
1. History, certification and accreditation
2. The health record
3. Record filing and numbering systems
4. Data sets and standards
5. Clinical vocabularies and classification systems
6. Health Information Management (HIM) department
7. Registries and indexes
8. Data sources, primary and secondary
9. Performance improvement, utilization management and review
10. Ethical issues
11. Health services organizations and delivery
12. Information technology, systems and security
13. Organizational and human resource management

LEARNING OUTCOMES:
1. Compare educational programs and professional credentials offered by the American Health Information Management Association and related organizations. (1) Domain III.A.1-2
2. Asses the role of the Health Information Management (HIM) profession in health care delivery and outline how HIM professional interact with other healthcare professionals. (1,11) Domain III.A.2
3. Report on the structure and functions of a typical HIM department. (6) Domain I.A.2
4. Summarize the structure, purposes, functions and the users of health records. (2) Domain I.A.1-4, B.1-4
5. Examine health record filing and numbering systems and describe their advantages and disadvantages in specific types of health care settings. (3) Domain I.A.1
6. Distinguish the purpose, types and use of healthcare data sets. (4) Domain I.A.1, I.A.4
7. Compare clinical vocabularies and classification systems and describe their function, structure and use. (5) Domain I.C.6
8. Classify routine functions and services performed within the HIM department. (6) Domain I.B.1-4
9. Articulate the purpose, development and maintenance of common registries and indexes in relationship to Health Information Management. (7) Domain II.A.1
10. Outline the appropriateness of data and data sources for patient care, management, billing, reports, registries and databases. (8) Domain I.A.4, II.A.1
11. Explain the role of a HIM professional in performance improvement, utilization management and risk management. (9) Domain II.B.1, II.B.2
12. Discuss ethical principles and professional values. (10) Domain III.B.5
13. Connect the organization and components of health care delivery systems and the applicable health information initiatives and standards. (11) Domain III.A.1
14. Correlate basic computer concepts relevant to hardware and software, internet technologies and health information applications. (12) Domain IV.A.1, IV.A.2
15. Connect the principles, functions and usual practices of organizational resource management (human or material), leadership and work planning. (13) Domain V.A.1, V.A.7.,V.B.1, V.B.2

3
HIM173 Legal & Ethical Aspects of HIM

COURSE DESCRIPTION:
HIM 173. Legal and Ethical Aspects of Health Information Management (2). Application of general principles of law and ethics as related to health information management and patient record management in an electronic, hybrid or paper environment. Legal and ethical issues, legal terminology, records law, patient rights, privacy and security and regulations. Two lecture.

COURSE CONTENT:
1. Legal concepts and processes
2. Legal terminology
3. Health record as a legal document
4. Confidentiality, privacy and security
5. Patient rights
6. Quality assessment and improvement
7. Health care compliance and security
8. Professional and practice-related ethical issues

LEARNING OUTCOMES:
1. Explain how legal and regulatory requirements relate to legal concepts and processes in health care and in health information management (HIM). (1,2,4) Domain III.B.1
2. Summarize the structure, purposes, functions and the users of health records. (3) Domain I.B.1-2
3. Release patient records in accordance with policies and procedures for access and disclosure of personal health information. (4,5,7) Domain III.B.2
4. Assess user access logs/systems to track access to, and disclosure of, identifiable patient data. (4,7) Domain III.B.4
5. Collect, organize and present data for quality management, utilization management and risk assessment pertinent to monitoring the privacy and security of health data. (6) Domain II.A.2
6. Release patient-specific data to authorized users when appropriate. (4) Domain II.B.3
7. Assess organizational policies and procedures to ensure compliance and security regulations and standards are met. (7) Domain I.B.2
8. Argue the validity of ethical standards of practice and summarize their applicability to HIM standards of practice. (8) Domain III.B.5

Domains listed refer to CAHIIM Curriculum requirements.

2
  D.  Legal Office Emphasis - Select 13 credit hours:
BSA111 Creative Leadership

COURSE DESCRIPTION:
BSA 111. Creative Leadership (1). Lead, motivate and inspire your team with creative leadership. One lecture.

COURSE CONTENT:
1. Motivate and recognize employees.
2. Benefits of humor in the workplace.
3. Create a work atmosphere that stimulates innovation.
4. Positive and negative thinking.

LEARNING OUTCOMES:
1. Identify ways to motivate and recognize employees. (1)
2. Discuss the benefits of humor in the workplace. (2)
3. Identify ways to create a work atmosphere that stimulates innovation. (3)
4. Create an action plan to recognize negative and promote positive thinking in the workplace. (4)

1
BSA112 Lead: Juggling Mult Priorities

COURSE DESCRIPTION:
BSA 112. Leadership: Juggling Multiple Priorities (1). Basic techniques to increase team collaboration. How effective leaders spend their time. One lecture.

COURSE CONTENT:
1. Leadership principles.
2. How leaders increase collaboration among their team.
3. Time management
4. Urgency addiction

LEARNING OUTCOMES:
1. Identify skills of effective leaders. (1)
2. Apply team-building strategies. (2)
3. Apply time management strategies. (3)
4. Explain urgency addiction. (4)

1
BSA113 Leading Out Loud

COURSE DESCRIPTION:
BSA 113. Leadership Communication: Leading Out Loud (1). Speaking skills and communication techniques for leaders. One lecture.

COURSE CONTENT:
1. Speaking skills of leader/communicator.
2. Oral communication delivery techniques.
a. Informative
b. Impromptu
c. Vision

LEARNING OUTCOMES:
1. Identify skills of leaders/communicators. (1)
2. Analyze and discuss communication delivery techniques to enhance leadership development. (2)
3. Apply oral communication delivery and presentation techniques. (2)
a. Informative
b. Impromptu
c. Vision

1
CSA172 Microsoft Windows

COURSE DESCRIPTION:
CSA 172. Microsoft Windows (2). Personal computer operations using the Microsoft Windows operating environment. Customizing, optimizing and maintenance of desktops, folders, and documents. One lecture. Two lab.

COURSE CONTENT:
1. Introduction to personal computers and operating systems
2. Window components
3. The Start button
4. My Computer and Help
5. File, document and folder naming conventions
6. Creating documents
7. Modifying and editing documents
8. Printing documents and using the Managing the Print queue and spool
9. Using the taskbar
10. Working with multiple windows
11. Cutting, copying and pasting
12. Object moving, copying and shortcuts
13. Sorting and finding documents
14. Using the Recycle Bin
15. Using system tools such as defrag and scandisk
16. Explorer Window
17. System shut down

LEARNING OUTCOMES:
1. Identify fundamental personal computing concepts and terminology.
2. Identify components of the Windows screen; select items with the mouse pointer; access Windows features by using the Start button; and work with windows by using buttons and dragging techniques.
3. Observe the contents of a disk by using the My Computer icon; and access a disk quickly by creating a desktop shortcut.
4. Work with multiple programs by using the taskbar to switch between windows.
5. Share data between applications using the Edit Copy and Edit Paste commands.
6. Display the contents of a disk by using the Windows Explorer; create a folder by using a shortcut menu; copy and move documents and folders by dragging them; and sort and locate documents.
7. Prepare a disk for use with the Format command; copy and move groups of documents; delete and restore documents by using the Recycle Bin; and exit Windows.
8. Create a custom user interface by changing properties of the taskbar, the desktop, and other components.
9. Create subfolders and modify file attributes.
10. Manipulate the print queue; set up a printer to print.

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LAW100 Intro to Paralegal Studies

COURSE DESCRIPTION:
LAW 100. Introduction to Paralegal Studies (3). Introduction to the role of the paralegal in the legal system, including the federal and state court systems, ethics, regulation and professional responsibility, legal analysis, research and basic legal concepts. Includes professional development and job search strategies. Three lecture.

COURSE CONTENT:
1. Introduction to the paralegal profession
a. History
b. Education
c. Skills
2. Careers in the legal community
3. The regulation of legal professionals
4. Ethics and professional responsibility
5. Introduction to law
a. Sources
b. Court system and alternative dispute resolution
c. Fundamental legal concepts
6. Civil and criminal litigation and procedures
7. Legal analysis and writing
8. Legal research

LEARNING OUTCOMES:
1. Describe the American judicial system and the responsibilities of the various court systems.
2. Distinguish between civil and criminal litigation, and describe the stages of litigation.
3. Describe and explain basic concepts of law.
4. Apply legal analysis to the briefing of cases and problem solving.
5. Define the issues of the paralegal profession, and discuss professional development and job search strategies.
6. Apply principles of ethics and professional responsibility to specific scenarios.

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LAW101 Legal Ethics & Prof Respnsblty

COURSE DESCRIPTION:
LAW 101. Legal Ethics and Professional Responsibility (1). State and national ethical codes and rules of professional responsibility, ethical dilemmas and methods for researching answers, professionalism, and the unauthorized practice of law. One lecture.

COURSE CONTENT:
1. Codes of ethics and rules of professional responsibility
2. Regulation of lawyers and non-lawyers
3. Ethical dilemmas
4. Methods for researching answers to ethical dilemmas
5. Professionalism
6. Unauthorized practice of law

LEARNING OUTCOMES:
1. Identify state and national codes of ethics and rules of professional responsibility.
2 Delineate regulations pertaining to lawyers and non-lawyers.
3. Describe ethical dilemmas.
4. Research answers to ethical dilemmas.
5. Identify best practices representing professionalism.
6. Analyze statutes and rules relating to the unauthorized practice of law.

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LAW105 Legal Computer Apps

COURSE DESCRIPTION:
LAW 105. Legal Computer Applications (2). Introduction to computer software and software applications used in a law office and the business community. Includes computer research tools, e-mail, application of general office management software to the legal environment, ethical considerations, and law office practice concepts. Prerequisite: LAW 100 (may be taken concurrently) and CSA 140. Two lecture.

COURSE CONTENT:
1. Computer hardware and software; concepts of law office management
2. Software programs for law office management including computer research, e-mail, and application of general office management software to the legal environment
3. WESTLAW and Internet research
4. Complex legal documents
5. The law office and law practice of the 21st century
6. Ethical considerations and basic law office practice concepts
7. Electronic presentation software

LEARNING OUTCOMES:
1. Explain the use of technology in the practice of law and in the management of the law office. (1-5,7)
2. Identify a variety of computer tools available to assist the legal professional in the performance of daily tasks. (1-3,5,7)
3. Identify research strategies in the use of WESTLAW and Internet research. (3)
4. Describe the application of general office management software packages to the legal environment (ex: word processing, database management, spreadsheets, and presentation software) and prepare complex legal documents. (2,4,7)
5. Use legal software applications packages:
a. Standard Internet browser to conduct Internet research. (2,3)
b. WESTLAW (legal research). (2,3).
c. General office management software (ex: word processing, database management, spreadsheets, presentation software. (1,2,4,5,7)
d. Other legal-specific software as appropriate and available. (2,3,4,5)
6. Find, evaluate and summarize new and emerging software and hardware technologies for the law office. (2,3,5)
7. Identify and explain ethical concerns relating to technology and the practice of law. (6)
8. Design an electronic slideshow using presentation software. (7)

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LAW107 Law Office Management

COURSE DESCRIPTION:
LAW 107. Law Office Management (3). Processes and standards of law office management including record keeping, timekeeping, billing, calendaring and docket control. Emphasis on the principles and practices of law office management for manual and automated systems. LAW 100 (may be taken concurrently) and CSA 140 (may be taken concurrently). Three lecture.

COURSE CONTENT:
1. The field of law office management, standard office practices, time management and professionalism
2. Filing systems
3. Records management, classification, storage, retention, transfer and retrieval
4. Law office letters, memos, reports, table and legal documents
5. Filing legal documents with the courts
6. Timekeeping and billing
7. Calendaring and docket control
8. Confidentiality
9. Harvard Law Review Association Bluebook uniform system of legal citations

LEARNING OUTCOMES:
1. Employ principles of law office communication, time management, multi-tasking and initiative. (1)
2. Use filing systems as they pertain to the law office. (2)
3. Create, store, retrieve, retain and dispose of law office records using paper and paperless techniques. (3)
4. Select and use equipment and supplies for various records systems. (3)
5. Create, proofread, punctuate, format, revise and print law office letters, memos, reports, tables and legal documents. (4)
6. File legal documents with the courts. (5)
7. Carry out the mechanics of timekeeping and billing. (6)
8. Manage calendars and perform docket control procedures. (7)
9. Maintain law office confidentiality. (8)
10. Use the Harvard Law Review Association Bluebook uniform system of legal citations. (9)

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