Welcome to Information Technology Services
Information Technology Services is here to ensure you have a smooth and easy time using the software and hardware available to you as a student or employee of the College.
Students: Urgent Security Issue!
Due to phishing attacks, fake emails, and the rise of cyber-attacks, it is critical to enable DUO provide 2-step verification on your YC student account today.
Click Here for Technical Support
For classroom support or time-sensitive issues
preventing work, please call 928-776-2168.
Check the real time system status to find out
if there's a College level issue.
- To schedule an appointment submit a technical support request
Technical Requests
- Zoom
- Getting Started with Zoom
- Phones
- Zoom phone tutorial
- Microsoft Bookings
- How to request MS Bookings Training pdf
- Working Remotely
- Telecommuting at YC
- SecureCloud VMWare Guide pdf
- Troubleshooting home WiFi
- Server and Wireless Access
- Multifactor Authentication
- PTSS Media Control Guide pdf
- YC Electronic Form options login
- Password Assistance
- Computer Commons - Need access to a computer?
- Canvas – a mobile application is available in addition to the web application.
- Zoom- All students have access to basic Zoom accounts
- cloud.yc.edu - provides course software that is remotely accessible, and a full remote desktop. user guide
- Grammarly- Students can sign up for a free Grammarly account with their YC email.
- YC Portal/MyYC
- Student Support for Online Learning
Report an cyber security concern or active incident to
(928) 717-7722 | infosec@yc.edu
- Cyber Security Awareness Training
- Phishing Awareness and Simulation
- Whitelisting/Blacklisting Coordination and Management
- Asset and Service Onboarding Security Reviews
- Compliance Reviews, Guidance, and Support (PCI, FERPA, HIPAA, GLBA, GDPR, etc.)
- Vulnerability Analysis and Remediation, Risk Management, Process and System Auditing
- Cyber Security Incident Response
- Providing Policy and Procedures
ITS Mission: The mission of the Information Technology Services (ITS) Department is to increase the effectiveness of our institution in the areas of teaching, economic development, and cultural enrichment through the efficient use and cost-conscious management of information technology resources.
Organization chart login
Location: Prescott Campus, Bldg 6-102. Real time system status: status.yc.edu
Chief Information Officer: Patrick Burns
YC ITS Teams:
- Technology Support Services
- Provides direct support to constituents (Helpdesk)
- Responsible for the design, implementation, and maintenance of district presentation (audio/visual) systems
- Deploys and maintains all computer workstations/laptops and computer labs/classrooms
- Application Development
- Accountable for the district enterprise system (Ellucian Banner), myYC Portal, web services, single sign-on, and custom applications
- Systems and Networking Services
- Designs, implements, and maintains the wired and wireless network, storage, virtual desktops, and the phone system
- IT Security
- Responsible for protecting the College’s information assets by utilizing the latest cybersecurity tools and best practices
- Leads efforts related to information technology compliance