Classes and Workshops
Workshops and seminars are designed for the busy entrepreneur! Most classes are held online and condensed into single sessions — just choose the date that works best for you.
For more information on classes and workshops, please call the Yavapai College SBDC at (928) 717-7232.
Please note: Classes are subject to cancellation if enrollment minimums are not met.
Google Webinar Series #4: Sell Online with E-Commerce Tools
When: April 28 at 10:00am
Location: Online
Workshop Fee: No Charge
Presented by: Israel Serna, Grow with Google
Learn how to sell your products online. We'll walk through listing your products for free with Google My Business and Merchant Center. And we'll show you one way to sell on your website, using an E-Commerce store built with Shopify. Plus, learn about more helpful tools to stand out online, such as Local Opportunity Finder and Grow My Store.
In this workshop, we will:
- Discuss the Products tab in Google My Business
- Introduce Google Merchant Center and the basics of creating a free account and a product feed
- Show you set up an E-Commerce website using Shopify
Operational Excellence: Customer Service as a Differentiating Factor
When: May 11 at 10:00am
Location: Online
Workshop Fee: No Charge
Presented by: Marie Platowski-Beals and Karen Eads
Learn customer service best practices, whether you're a customer service professional, a manager, or you work with customers in your career. Acquire skills in hiring, communication, training, business tools, and more. What it all boils down to is having a service attitude or a customer focus in everything you do. The old Sears motto was “the customer is always right, even if they’re wrong.
Quick Start Marketing and Selling Concepts
When: May 18 at 10:00am
Location: Online
Workshop Fee: No Charge
Presented by: Terry Kelman
Goal: To give business owners and managers an introduction to key principles in Marketing and Sales to help them understand their market and their customers so they can grow their businesses. The key questions is: Why will the customer buy?