Information Technology Services

Technology help for learning, teaching and working at YC

Get technical support, check College systems, manage your account and find technology resources for students and employees.

IT Service Desk

Use the Service Desk for assistance with College hardware, software, accounts and technology services.

For urgent assistance please call 928-776-2168

Submit a request in a new tab
View Knowledge Base

Status Page

Check for a known outage of major College systems before submitting a support request.
Current status RSS???

View system status in a new tab

Resource library

Technology resources by audience

Use these curated links for common student and employee technology needs.

Cybersecurity

Report a security concern

Contact Information Security immediately when you suspect phishing, unauthorized account access, exposed data or another active cybersecurity incident.

Active security incident

Call 928-717-7722 or email infosec@yc.edu.

Visit the cybersecurity website

Information Security services

  • Security-awareness training
  • Phishing awareness and simulation
  • Security reviews for new assets and services
  • Cybersecurity incident response
  • Vulnerability analysis and remediation
  • Risk management and system auditing
  • Compliance guidance and support
  • Security policies and procedures

Department information

Plans, policies and ITS organization

Institutional information is available below for employees, partners and users who need additional detail about ITS.

Patrick Burns, Chief Information Officer

ITS mission

Information Technology Services increases the effectiveness of Yavapai College in teaching, economic development and cultural enrichment through the efficient, secure and cost-conscious management of technology resources.

Location: Prescott Campus, Building 6, Room 102

Chief Information Officer: Patrick Burns

View the ITS organization chart login required; opens in a new tab

Technology Support Services

  • Provides direct Help Desk support.
  • Designs, implements and maintains classroom and presentation technology.
  • Deploys and maintains workstations, laptops, computer labs and classroom computers.

Application Development

  • Supports Ellucian Banner, the myYC Experience portal, web services, single sign-on and custom applications.

Systems and Networking Services

  • Designs and maintains wired and wireless networks, storage, virtual desktops and phone systems.

Information Security

  • Protects College information and technology assets.
  • Leads information-technology compliance and security programs.